Cms Graduate Field Service
hace 2 semanas
**Reporting Manager**: Area Manager (South - Spain)
**Location**: Andalucía (home based)
**Role Summary**:
Reporting into the Area Manager, the Field Service Engineer is responsible for the effective and profitable conduct of the service function in that portion of the customer assigned under the direction of the Account Manager.
**Responsibilities**:
- Providing service, dosing equipment maintenance, recommending changes, reporting and communicating with customer representatives on treatment performance in accordance with the commercial agreement; the service and support will be provided to customer sites within region and nationwide as needed
- EHS compliance
- Understanding the commercial agreement at each assigned customer site and ensuring the Account Manager is made aware of any customer requested scope change
- Working with Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met
- Ensuring the Account Manager is made aware of any customer contact changes
- Optimizing the service activities at the assigned customers to maximize productivity and profitability
- Ensuring execution of customer service plans
- Communicating with the defined customer contact or deputy during each service visit
- Reporting to the Account Manager of any concerns with compliance, performance, relationships, scope creep such as additional visits or customer requests as well as growth opportunities
- Developing customer relationships at the assigned accounts.
**Minimum Requirements**:
- Environmental, Chemistry degree or similar
- Service experience in water treatment company or industrial plant
- Possession of driving license required
- Spanish (proficiency) and English (advanced) languages
**Useful skills or abilities**:
- Goal oriented self-starter
- Good organizational, communication and interpersonal skills;
- Outstanding communication and interpersonal abilities
- Team working and problems solving skills
- Flexibility and adaptability
**Travel Requirements**:
- Frequent travel within assigned region
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