Client Services Associate Ii

hace 2 meses

Barcelona, España ICON Plc A tiempo completo

Client Services Associate II -Spain/Bulgaria/Poland but will consider other EU locations - Home or office based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

**The Client Services Associate II** plays an active role in Mapi Research Trust’s client services team (PROVIDE) to maintain and expand client relationships through quoting and delivering clinical outcome assessment (COA) licensing and translation services.
- Deliver high quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams via the ePROVIDE platform.
- Analyze clients’ COA licensing and translation needs and provide an accurate proposal with timelines and budget.
- Participate in client and operational meetings with internal and external stakeholders.
- Support the preparation of client focused proposals and budgets.
- Manage a portfolio of key accounts and act as a COA licensing main contact for large strategic clients.
- Collaborate with internal teams to deliver COA licensing and MRT distributed translations in the context of multi-service projects.
- Coordinate with team members to achieve on time/qualitative deliverables and with other functional groups within the company where necessary to support milestone achievement.
- Coordinate and/or participate in negotiations and discussions with clients, as required.
- Perform administrative follow-up of requests, including contracting, invoicing as well as tracking all relevant information in the appropriate tools.
- Develop and maintain filing and tracking tools in accordance with accepted practices.
- Support knowledge management efforts.
- Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties.
- Performs other duties and tasks as are allocated at the reasonable discretion of the Company, such as system support and maintaining shared knowledge resources.

**To succeed you will need**:

- Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
- Degree preferred
- 1-3+ years of experience in client services and/or project coordination
- ** Fluency in English** both orally and in writing, with excellent communication skills; experience working on international teams is a plus
- Strong attention to detail with superior organizational skills
- Self-motivated and comfortable working both independently and as part of a team

**What ICON can offer you**:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

Are you a current ICON Employee? Please click here to apply

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