Client Services Associate Ii

hace 1 mes

Barcelona, España Icon Plc A tiempo completo

.Client Services Associate II - Spain/Bulgaria/Poland (considering other EU locations) - Home or office based ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. The Client Services Associate II plays an active role in Mapi Research Trust's client services team (PROVIDE) to maintain and expand client relationships through quoting and delivering clinical outcome assessment (COA) licensing and translation services. Responsibilities: Deliver high quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams via the ePROVIDE platform. Analyze clients' COA licensing and translation needs and provide an accurate proposal with timelines and budget. Participate in client and operational meetings with internal and external stakeholders. Support the preparation of client focused proposals and budgets. Manage a portfolio of key accounts and act as a COA licensing main contact for large strategic clients. Collaborate with internal teams to deliver COA licensing and MRT distributed translations in the context of multi-service projects. Coordinate with team members to achieve on time/qualitative deliverables and with other functional groups within the company where necessary to support milestone achievement. Coordinate and/or participate in negotiations and discussions with clients, as required. Perform administrative follow-up of requests, including contracting, invoicing as well as tracking all relevant information in the appropriate tools. Develop and maintain filing and tracking tools in accordance with accepted practices. Support knowledge management efforts. Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties. Perform other duties and tasks as allocated at the reasonable discretion of the Company, such as system support and maintaining shared knowledge resources. To succeed you will need: Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints. Degree preferred. 1-3+ years of experience in client services and/or project coordination. Fluency in English both orally and in writing, with excellent communication skills; experience working on international teams is a plus. Strong attention to detail with superior organizational skills. Self-motivated and comfortable working both independently and as part of a team. What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent

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