IT Senior Technical Support

hace 2 meses

Barcelona, España AstraZeneca A tiempo completo

Role based in Barcelona onsite - 3 days at office and 2 days at home

Introduction to Role:
Join us as an IT Senior Technical Support at AstraZeneca, where you will be responsible for the excellent delivery of day-to-day IT services for users in a Site, Country or Region. You will work closely with the global service teams and their customers, ensuring IT services including AskIT are delivered effectively through excellent delivery of front-line, proactive customer engagement and effective communication.

**Accountabilities**:
As an IT Senior Technical Support, you will work within a team to deliver effective end user services. You will mentor more junior staff and act as a point of reference in your specialist area. You will conduct analysis and prepare reporting for issues across IT services delivered, ensuring reports or analysis meet quality standards, and provide interpretation of data. You will also work within defined guidelines and policies, adhering to AZ IT policies, processes & SOP’s.

**Essential Skills/Experience**:

- Minimum 3 years’ experience supporting Windows, in a Desktop Support environment
- Experience analyzing, managing, expediting and resolving issues with timely customer follow up
- Experience in the use of cloud-based storage solutions
- Experience in MS Teams, Zoom and collaboration tools
- Knowledge of antivirus software within an enterprise environment
- Aware of the importance of asset management and their role in updating asset inventory details
- Technical or business degree
- Good business acumen with sensitivity to environment
- Familiar with IT Technical or functional support background

**Desirable Skills/Experience**:

- Master’s degree
- Some experience of working with third party suppliers.
- Proven knowledge and expertise in supporting Apple Mac OS and iOS software desirable
- Experience in setting up and deploying mobile devices is desirable

At AstraZeneca, we're not just about treating diseases - we're about disrupting an industry and changing lives. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth.

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