It Technical Support

hace 1 mes

Barcelona, España Astrazeneca Gmbh A tiempo completo

.Location: Barcelona (On-site).Responsible for the end user experience and delivery of end user IT services, this role will perform the day-to-day front of house onsite IT activities to ensure Customer Experience, Service Excellence & Design, and Site IT Technical Team objectives are met. You will be accountable for ensuring the effective delivery of Corporate IT ETS (Enterprise Technology Services) services to our global customers through the Global 'AskIT' service and deskside support services. This involves managing incidents, customer service, acting as hands and eyes for central teams, process adherence, service improvements, asset management, and stock inventory of IT equipment to support Joiners, Movers, and Leavers processes.Accountabilities:This is a specialist role provided via an AskIT desk on key sites where customers can walk up to resolve problems, get training, try new devices, or borrow peripherals. The AskIT desk must be welcoming to the customer so that it is the "go-to" place for IT Services.Working as part of the customer-facing team acting as the main connection between the customer and the various processes, tools, and groups of ITActing as the primary contact for our customers as the "face of IT"Promoting a welcoming and engaging service/environment to ensure an excellent customer contact experienceAnalyzing customer needs utilizing analytical skills to develop appropriate and innovative solutions as requiredTriaging technical queries and identifying if the issue can be resolved quickly at the AskIT desk within an appropriate time frameLiaising with other IT Teams as necessary to resolve faults, keeping the customer fully updated on next stepsEnsuring all customer interactions are recorded as tickets within ServiceNowManaging escalations effectively while remaining calm in situations of conflictMaintaining and managing the AskIT asset inventory

  • It Technical Support

    hace 1 mes

    Barcelona, España Astrazeneca Gmbh A tiempo completo

    .Location: Barcelona (On-site). Responsible for the end user experience and delivery of end user IT services, this role will perform the day-to-day front of house onsite IT activities to ensure Customer Experience, Service Excellence & Design, and Site IT Technical Team objectives are met. You will be accountable for ensuring the effective delivery of...

  • It Technical Support

    hace 1 mes

    Barcelona, España Astrazeneca Gmbh A tiempo completo

    Location: Barcelona (On-site).Responsible for the end user experience and delivery of end user IT services, this role will perform the day-to-day front of house onsite IT activities to ensure Customer Experience, Service Excellence & Design, and Site IT Technical Team objectives are met. You will be accountable for ensuring the effective delivery of...

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    hace 1 mes

    Barcelona, España Astrazeneca A tiempo completo

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    hace 1 mes

    Barcelona, España AstraZeneca GmbH A tiempo completo

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    Barcelona, España AstraZeneca A tiempo completo

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