Finance Service Delivery Manager

hace 3 semanas

Madrid, España Wella Company A tiempo completo

Function: Technology- Location: Madrid, MD, ES- Work Arrangement: Hybrid**ABOUT THE WELLA COMPANY**

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

**THE ROLE**

We are actively looking for IT Service Delivery Manager for Finance Apps. The ITSM will maintain 3rd party service level agreements, ensure service quality, and manage vendor relationships.

**KEY RESPONSIBILITIES**
- Interface between IT and business operations teams for Finance
- Act as IT operational expert and point of contact for all incidents and service request escalation.
- Make sure root cause analysis (RCA) is delivered for P1 Incidents and Problem records.
- Govern incidents (P1 - P4), problems and changes affecting R&D, HR and all Reporting domains and, where appropriate, find workarounds and interventions.
- Manage L1 Triage Apps support - cooperate with Vendors and Wella Application Owners
- Project Management - Act as IT Delivery Lead for the Small Enhancement portfolio following the IT Change Delivery Framework.
- SAP ECC (FSCM-RM, GL, AR, AP, FI, CO, VIM, MDG), EPM planning and management reporting, Kyriba - treasury and risk management,
- Cooperate with other IT functions, PMO and Finance business teams.
- Performs requirements definition and systems analysis within the Finance domain.
- Reviews SOWs and negotiates with vendors when required.
- Evaluate vendors and solutions.
- Ensures vendors develop and maintain appropriate documentation.
- Develops technical specifications and configuration guidelines.
- Assists in the development of requisite systems plans and technology architectures.
- Supports the relevant standards and methodologies.
- Design, configure, test, and implemented enhancements in the solutions when required.
- Ensures systems configurations are performed within the manufacturer guidelines to ensure supportability of the product.
- Provide regular reporting on service operations, KPIs / SLAs
- Schedule and coordinate regular Service Governance Review sessions.
- Pro-actively communicate to operation stakeholders i.e. business operation teams, IT operations and the IT leadership team.
- Participate in project meetings and provide operations input based on current demands/requirements.
- Ensures the usage of IT Best Practices.
- Ensures vendors develop and maintain appropriate documentation.
- Maintains state-of-the-art knowledge and skills in the assigned domain and researches and evaluates new-age systems solutions.

**QUALIFICATIONS**
The person must demonstrate skills in the following areas:

- +5 years of experience of managing 3rd party vendors in IT service delivery, contractual obligations, and service level agreements (SLAs), vendor performance and resolving relationship issues
- Strong experience of ITIL v4.0 IT Service Management framework.
- ITSM tools (ServiceNow) experience incl. service reporting requirement definition.
- Ability to understand user needs, expectations and impacts of any changes.
- Planning and analytical skills.
- Project Management qualification (e.g. PRINCE 2 Foundation) or willingness to take.
- English C1

**EEO OPPORTUNITIES**

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

  • Service Delivery Manager

    hace 4 días

    Madrid, Madrid, España Talent A tiempo completo

    Job DescriptionWe are seeking a Service Delivery Manager to ensure customer value and happiness through efficient service delivery.This role will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies within the Operate business.Main...

  • Finance Platform Delivery Manager

    hace 4 semanas

    Madrid, España Conexus A tiempo completo

    **Finance Platform Delivery Manager** - ** Are you an experienced SAP FI Project Manager ready for the next step in your career?**: - ** Would you like to join a growing team in a household name in the cosmetic goods industry?** This role is perfect for an experienced FICO consultant or project manager looking to leverage their experience into the next...

  • Service Delivery Manager

    hace 6 días

    Madrid, Madrid, España SS&C Technologies A tiempo completo

    We are seeking a Service Delivery Manager to join our team at SS&C Technologies. As a Service Delivery Manager, you will be responsible for overseeing the delivery of high-quality customer experiences across our global operations. In this leadership role, you will lead cross-functional teams to drive business growth, improve operational efficiency, and...

  • IT Service Delivery Manager

    hace 6 días

    Madrid, Madrid, España Japan Tobacco International A tiempo completo

    About the RoleThe IT Service Delivery Manager will be responsible for ensuring the smooth operation of business solutions for Finance in S4 FIN, S4CO, S4 PPM, and S4 PS. You will work closely with the BTS Team Lead to provide timely and quality solutions to users while utilizing the full application potential.In this role, you will resolve minor and complex...

  • Service Delivery Manager

    hace 4 días

    Madrid, Madrid, España Talent A tiempo completo

    Talent is a pioneer in medical technology, dedicated to shaping the future of healthcare. We are seeking an experienced Service Delivery Manager - IT to join our team in the EMEA region.Job SummaryThis is an exciting opportunity to lead a team of skilled IT professionals who are passionate about delivering exceptional IT services. As a Service Delivery...

  • IT Service Delivery Manager

    hace 4 días

    Madrid, Madrid, España NIIT A tiempo completo

    Job DescriptionAs an IT Service Delivery Manager, you will be responsible for the end-to-end delivery of several IT services within an IT product. This includes development, deployment, operations, and decommissioning.Key responsibilities include managing service operations with multiple internal and external stakeholders, ensuring stable and efficient...

  • IT Service Delivery Manager

    hace 6 horas

    Madrid, Madrid, España Jordan Martorell S.L. A tiempo completo

    About the PositionJordan Martorell S.L. is looking for an experienced IT Service Delivery Manager to join our team in Madrid.This role is responsible for leading our Cyber Security Managed Detection and Response (MDR) team, providing exceptional service delivery and ensuring successful outcomes for our clients.The ideal candidate will have:A proven track...

  • Service Delivery Manager

    hace 3 semanas

    Madrid, España IAG Tech A tiempo completo

    **Company Description** We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline...

  • Service Delivery Manager

    hace 3 semanas

    Madrid, España IAG GBS A tiempo completo

    Full-time - Contract Type: Permanent - Directorate: IAG Tech **Company Description**: We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive...

  • Service Delivery Manager

    hace 50 minutos

    Madrid, Madrid, España Consult A tiempo completo

    Job SummaryAs the Customer Service Manager, you'll be the driving force behind our commitment to achieving the highest levels of customer satisfaction.You'll oversee the ordering process and after-sales service, while working closely with our Sales team to ensure seamless execution from order to delivery.

  • Service Delivery Manager

    hace 4 días

    Madrid, Madrid, España Talent A tiempo completo

    At Talent, we are seeking a seasoned Service Delivery Manager to oversee the service delivery of our OneHOUSE suite of products in Europe. As part of our team, you will be responsible for ensuring seamless service performance, managing incidents, and leading a team of directly assigned employees.Key Responsibilities:Central Operations Support Desk: Act as...

  • Service Delivery Manager

    hace 2 semanas

    Madrid, España Testyantra Software Solutions A tiempo completo

    Position Details:We are seeking a Service Delivery Manager to be part of a strategic engagement through solid leadership and delivery management skills.This position offers high visibility to work with senior stakeholders to influence key decisions, opportunities to work with technology leaders, and an enthusiastic global team (Infrastructure support,...

  • Service Delivery Manager

    hace 2 semanas

    Madrid, España Jordan Martorell A tiempo completo

    Service Delivery ManagerMadrid, Community of Madrid, ESThe Service Delivery Manager takes responsibility for the overall management of a client contract.They support the business and protect the company's reputation by managing local, small, and low to medium complexity contracts.The role ensures client satisfaction, service delivery, and contract...

  • Global Service Delivery Manager

    hace 4 horas

    Madrid, Madrid, España Advantage Communications Group A tiempo completo

    **Job Description:**We are looking for an experienced Global Service Delivery Manager to join our team at Advantage Communications Group.As a Global Service Delivery Manager, you will be responsible for the management and general support of Advantage's customers including implementation of service-provider orders, maintenance, repair, and MACD (Move, Add,...

  • Service delivery Manager

    hace 3 días

    Madrid, Madrid, España TestYantra Software Solutions A tiempo completo

    Position Details: We are seeking a Service Delivery Manager to be part of a strategic engagement through solid leadership and delivery management skills. This position offers high visibility to work with senior stakeholders to influence key decisions, opportunities to work with technology leaders, and an enthusiastic global team (Infrastructure support,...

  • Service delivery Manager

    hace 2 días

    Madrid, Madrid, España TestYantra Software Solutions A tiempo completo

    Position Details: We are seeking a Service Delivery Manager to be part of a strategic engagement through solid leadership and delivery management skills. This position offers high visibility to work with senior stakeholders to influence key decisions, opportunities to work with technology leaders, and an enthusiastic global team (Infrastructure support,...

  • IT Service Delivery Manager

    hace 4 días

    Madrid, Madrid, España Talent A tiempo completo

    We're seeking a seasoned IT Service Manager to oversee the delivery of IT services and manage external service providers.Key Responsibilities:Ensure IT services meet established SLAs and KPIs through effective service delivery management.Manage relationships with external service providers to guarantee high-quality service delivery.Lead incident response and...

  • Service Delivery Manager

    hace 2 días

    Madrid, Madrid, España Randstad España A tiempo completo

    We are seeking a highly skilled and motivated Customer Service Success Coordinator to join our team in the UK and Ireland. As a key member of our service delivery team, you will be responsible for coordinating on-site service assignments and providing exceptional customer experiences.Your Key ResponsibilitiesCoordinate on-site service visits efficiently to...

  • Service Delivery Manager

    hace 3 semanas

    Madrid, España Kryptos Technologies limited A tiempo completo

    Tasks **Position**: Service Delivery Manager **Job Location**: Madrid, Spain **Type**: Fulltime Permanent **DetailedJob Description**: - This role will interact with CFO/CIO and CEO directly - Should hold experience in Large Global Delivery/Transformation programs - Should understand outsourcing business end to end and the services industry - B2B...

  • Service Delivery Manager

    hace 1 día

    Madrid, España NTT DATA, Inc. A tiempo completo

    The Service Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.They are responsible for ensuring client satisfaction, service delivery, and...