Dutch Speaking Customer Service for One of The Big
hace 2 semanas
**Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Dutch?**
**_This is your chance to work as a customer representative for one of the Big Five IT companies_**:
Patrique Mercier Recruitment is really proud to see our collaboration with one of the **Big Five information technology companies** growing bigger and deeper. This is a great opportunity for you to join our **Dutch customer experience team**, to support customers from **the Netherlands and Belgium**, after following a complete fully paid training.
**Requirements**:
**What you will bring**:
- Fluency in **Dutch**:
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
**Responsibilities**:
**What you will do**:
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
**Benefits**:
- Competitive monthly salary
- Option to work from home
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