Customer Service Employee
hace 1 mes
Are you a Customer Service Employee looking for variety in your work? Do you speak both English and Portuguese? Do you want to provide high level service to customers every day within an international team? Then this is your vacancy
**JOB DESCRIPTION**:
- be responsible for the correct processing of orders
- coordinate customer backorders and ensure that we achieve budgets for the month
- handle and coordinate complaints and warranties
- collaborate with (international) colleagues to provide the best service
- analyze data and proactively deploy follow-up actions
- have projects and/or key user responsibilities based on your interests within the company
**WHAT YOU'LL BRING**:
- You are fluent in English and Portuguese language, both orally and in writing.
- You have at least 1 year of experience in similar position.
- You have good knowledge of MS Office, including Excel. Knowledge of Microsoft AX would be an advantage
In this position it is important that you know how to respond to customer demand in a prompt and professional manner. You do not shy away from difficult (telephone) conversations and are able to handle these in both English and Dutch. To be successful in our dynamic environment you also need to be able to handle some level of stress. You are able to focus on your tasks, setting and adjusting priorities each day. You work accurately and keep yourself to your agreements.
Since we sell technical products, some technical affinity is nice to have. But if you are open to learning, we are sure your technical affinity will develop naturally as you learn more about our products. In general, NRF is looking for colleagues comfortable with IT Solutions.
**Customer Service Employee**:
- Specialism:
- Customer service- Job type:
- Full-time- Posting location(s):
- Granada**Our benefits**:
**Competitive salary**
Remuneration that will be adequate to your skills, experience and results - NRF appreciates employees, also financially.
**Sports card**
Do you like going to sports activities? Great, we encourage exercise With us you will receive funding for the gym, nutritionists, psychologists and personal trainers
**Development & training**
We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
**Pleasant working environment**
Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
**Nice atmosphere**
We will say immodestly: it’s just fun to work with us.
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