Network Operations Centre Site Lead

hace 2 meses

Málaga Málaga provincia, España Derivco A tiempo completo

Job Profile Summary:
**Join us to create the giants in the industry**

At Derivco, we believe that our people are not just employees - they are the heart and soul of our business. It's their skills, expertise, and passion that define who we are and drive us towards excellence every day.
We empower our people to think creatively, push boundaries, and take ownership of their work. We don't just want employees; we want innovators and difference-makers who are ready to make an impact.

Culture is at the core of everything we do. We create an environment where our people can thrive, grow, and unleash their full potential. We provide the right tools, support, and opportunities for personal and professional development.

We are currently looking for a **Network Operations Centre Site Lead** to join our team in Malaga

**Role Overview**:Coordinate, oversee and guide the activities and work processes of a team responsible for overseeing and facilitating processes and resources to ensure the effective resolution of IT incidents. The NOC Site Lead is the escalation point for unresolved incidents and will work closely with the NOC Lead to review, improve and implement incident management processes and projects to ensure optimal efficiency and compliance with company standards.

**Job Description**:
**Key Responsibilities**:

- Prioritise, plan and coordinate team activities, leave, shifts and rota to ensure optimal team capacity and resource mobilisation to resolve and prevent incidents and requests.
- Maintain regular and quality performance development discussions and drive the necessary actions to support team members' growth and contribution to the team and company culture.
- Oversee team activities and provide on-the-job guidance to ensure that incident management activities and ad hoc work requests are in line with NOC team processes, risk and compliance requirements.
- Coordinate, track and report on team activities required for the implementation of the NOC roadmap and priority projects.
- Provide support during emergencies to ensure that the team can respond effectively in high-pressure situations.
- Provide training on changes to team processes and standards to ensure compliance with incident management practices and compliance requirements.

**Key Qualifications and Experience**:

- Degree in information technology, computer science or other relevant field of study. 2 to 5 years' experience in incident management, problem management, IT service management or other relevant work experience.

**Why Join Derivco**
- Starting balance of 25 days annual leave
- Bonus scheme
- Company pension scheme
- Company’s Life Assurance
- Private Healthcare
- EdenRed card with monthly food allowance
- Gym membership
- Dental Cover provided by Cigna

Derivco is an equal opportunities employer.

We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

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