Network Operations Centre Engineer Level 2

hace 1 mes

Málaga, España Derivco A tiempo completo

Join us to create the giants in the industry

At Derivco, we believe that our people are not just employees – they are the heart and soul of our business. It's their skills, expertise, and passion that define who we are and drive us towards excellence every day. We empower our people to think creatively, push boundaries, and take ownership of their work. We don't just want employees; we want innovators and difference-makers who are ready to make an impact.

Culture is at the core of everything we do. We create an environment where our people can thrive, grow, and unleash their full potential. We provide the right tools, support, and opportunities for personal and professional development.

We are currently looking for a Network Operations Centre Engineer Level 2 to join our team in Malaga

Role Overview: Facilitate the end-to-end high-severity incident management process in the Network Operations Centre, which provides a critical 24/7 incident monitoring and resolution service for multiple external-facing software systems in a production environment.

Key Responsibilities:

Being the first line of response that receives, recognises and prioritises incidents and system alerts.

Resolution of high severity incidents that may have a financial or reputational impact on the organisation.

Escalation of all high severity incidents to the necessary stakeholders.

Proactive identification of errors or delays that may compromise projects or deployments.

Monitoring of potential incident reporting sources to identify trends that may indicate problems and escalate them to the appropriate support managers.

Day-to-day administration of incident management, including logging of complex workaround tasks for SOPs.

Quality assurance of core solution SOPs.

Monitoring of trouble tickets and tracking of progress.

Key Qualifications and Experience:

Degree in information technology, computer science or other relevant field of study. 2-4 years' experience in incident management, problem management, IT service management or other relevant work experience.

Why Join Derivco:

Starting balance of 25 days annual leave

Bonus scheme

Company pension scheme

Company's Life Assurance

Private Healthcare

EdenRed card with monthly food allowance

Gym membership

Dental Cover provided by Cigna

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

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