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Customer Support Spain

hace 1 mes

Bilbao, España Nofence A tiempo completo

Nofence is a Norwegian scale up who has built the world’s first **virtual fencing solution for livestock**. Virtual fencing is a pretty new thing to the world and we are currently leading the race, but _steaks_ are high when going for international expansion. To make sure that we still _goat _the top of the podium we will need the best Customer Support employees for our team in Spain

Our goal is to improve the welfare of the farmer, animals and the soil. We want our product to be recognised amongst farmers as a tool as obvious as the tractor, and a technology for utilizing land resources as nature intended. We genuinely believe our grazing technology can be the biggest technological change in agriculture since the tractor

Since we are still in the early stages of our growth, you will have the opportunity to have a huge impact on how we build our Customer Success team. Join us in advancing sustainable agriculture and re-shape a global industry for the better

***About the Role***:
We thrive to create good customer relations, or as we say in Norwegian a “kjøle" good customer experience. This requires that we understand the customers needs and guide them through how to best utilize our product. We will offer full training in our product, but previous experience of working with farmers would be a great advantage.

**Key Responsibilities will be**:

- Handle support tickets of Spanish Customers
- Maintain close customer contact and secure high levels of customer satisfaction
- Proactive support - helping the customer gain competence and finding solutions through our tools and information channels
- Cooperation with colleagues and other Nofence teams/ locations
- Ensure a transfer of knowledge and information between the central and local support team

**General Responsibilities**
- System monitoring
- Customer follow-up

**In the current phase of growing our team we will need someone who is adaptable and willing to contribute to non-sales related tasks like;**
- Distributing & replacing collars.
- Contribution to projects across the organization.
- Improving the customer journey.
- Contributing to developing the Spain Team and shaping our structure.

***
**About you****:
**We are looking for someone who has the following**:

- A degree or equivalent in a field relevant to the position. Practical experience and engagement can compensate for a lack of formal qualifications.
- Keen interest in our product and ability to gain competence in our technology.
- Experience in using a variety of IT solutions.
- Fluent in written and verbal communication skills in English and Spanish.
- A background which makes you able to answer general questions related to agriculture or animal husbandry, as well as questions of a technical nature.

**We are looking for someone who is**:

- Eager to show initiative works independently and prioritises the most important tasks first.
- Passionate for customer service in general, and has an eye for discovering challenges and providing solutions.
- Independent and self-driven.
- Efficient and enjoyable structure.
- A team player with a heart for the greater good.

**About Nofence**:
Managing livestock has always been a challenge. Humanity has tried everything from herding with dogs to walling the animals in with barbed wire, electric, and wooden fences, but these are costly and time-consuming solutions and often in conflict with the local wildlife. It has also left vast areas of potential pasture overgrown and underutilized.

Until now.

Enter virtual fences.

Nofence began in a small Norwegian town named Batnfjordsøra, many years ago when our Founder and CTO, Oscar Hovde, set about making his idea of virtual fencing for livestock a reality. As the idea grew, so did the interest; the man with a plan soon became people with a purpose. And with the help of our customers—whose input, innovation, and patience continue to be an integral part of our product development—Oscar’s idea blossomed. Today, we are a team of ambitious and international professionals with a set of shared goals: to support livestock farmers, improve animal welfare, and restore the fertility of our soil. Curious about how it works? Find out more here.

**About Us**

The Spanish team is currently a small but efficient team of 5 people from sales, marketing and customer success. We believe in cooperation, adaptiveness, and a fun and easy-going working environment. The whole team contributes to general work tasks like distribution and administration. Our office is currently placed in Vitoria where we all will work together from the office.

**What can we offer?**

As a company still in our early stages, our way of working is continuously evolving, and you will have the opportunity to make an impact on how we do things. We are passionate about product development, animal welfare, farmer welfare and sustainable agriculture. As our colleague you will be part of an exciting company with enormous ambitions for intern

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