Technical Sales Engineer

hace 2 semanas

Madrid, España Xilica A tiempo completo

**What you'll do**
- Provide basic networking advice in support of Xilica's ecosystem of networked audio and control devices;
- Examine partner or consultant specifications in using Xilica solutions for a given project with the end-user's experience in mind. Validate use, box-count, and identify possible optimizations or limitations;
- Assist troubleshooting of third-party device integration and control systems by proving the soundness of network communication and Xilica's API;
- Provide customers access to needed resources (software, firmware, training, FAQs, etc.) to quickly resolve the issue at hand;
- Liaise with internal teams to contribute to and draw upon internal knowledge base;
- Validate and reproduce bugs reported from the field and enter in Xilica's internal tracking system;
- Accurately and completely collect and input customer and case data to CRM;
- Filter and provide customer feedback to manager on feature requests, bug reports, product improvement, and general customer experiences;
- Provide localized training on Xilica solutions (virtually and in person);
**What you'll need**
- Minimum three (3) years experience working in a customer support/service role;
- **Minimum five (5) years working in the professional AV industry;**:

- Experience with enterprise unified communications platforms such as Microsoft Teams, Zoom, WebEx, etc.
- Methodical and highly logical approach to problem-solving;
- Fluency in English (additional language preferred) — both written and spoken;
- Experience with ERP, CRM and other enterprise-grade management information systems, such as Microsoft Dynamics, SAP, Oracle, or Salesforce;
- Scripting/CS experience a bonus;
- Demonstrates excellent organizational and interpersonal skills and is able to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods;
- Ability to work independently and in a team environment;
- Hunger for professional and personal growth;
Xilica is an Equal Opportunity Employer.

Application Question(s):

- Do you have experience in the Pro AV industry?
- Are you comfortable working remotely?

**Language**:

- English (required)

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