Junior Duty Manager
hace 6 meses
You will also help with decision making, and accountability so that staff know where to direct their question, problems and complaints.
Some of the Junior Duty Manager responsibilities:
- Greet the retreat guests, answer any questions or concerns
- Provide an outstanding guest experience
- Asses and review guest satisfaction
- Monitor that sufficient resources are maintained in all key area during a shift
- Monitor the coordination between all departments
- Develop and implement policies and procedures for the running of the retreat
- Manage and ensure the resolution of all guests’ issues
- Deal with contractors, suppliers and complaints
- As a Junior Duty Manager you will be a role model, sharing your expertise and continually inspiring all staff
Junior Duty Manager Requirements
- Experience of motivating, managing and leading a team.
- Ability to remain calm whilst under pressure.
- Knowledge of hotel Property Management Systems is required.
- A positive attitude and excellent communication skills
- Significant work experience handling guest service responsibilities, preferably in a hotel/retreat setting
- Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs
- Excellent written and verbal communication skills; Spanish and English
- Fluent in English
- Proactive approach to dealing with issues that may arise
- Highly organized, able to multitask and prioritise and work under pressure
The expectation is that the role is very hands-on role and a warm professional attitude is always prevalent.
This is a role with straight shifts
This role will be working 30 hours per week on a 10 month Fijo Discontinuo contract with the possibility to become Indefinido depending on performance and company needs.
Please note that we will only be reviewing CVs that are in Spain.
**Job Type**: Temporary
Contract length: 10 months
Experiência:
- Management: 2 años (Obligatorio)
Posibilidad de trasladarse:
- Albir (Deseable)
Work Location: In person
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