Ops Account Manager
hace 3 semanas
**Our high-value language courses cater to companies of all sizes and various industries. What sets us apart is our unique methodology that prioritizes the efficient use of time, recognizing it as one of the most valuable assets for individuals. Through flexible and dynamic classes tailored to the real needs of teams, we aim to optimize the learning outcomes for our students. We thoroughly study each client's "core business" to create customized content, ensuring a 100% adaptation to their unique requirements.**
**What you'll be doing**:
- Be the point of contact for the client. Establish excellent relationships through consistent and proactive communication, identifying their needs, and building engagement
- Identify upsell opportunities & ensure smooth renewals
- Identify any potential problems and proactively find solutions
- Lead a smooth and swift program implementation and onboarding
- Work to increase students' utilization continually
- Anticipate customer problems and provide immediate follow-up on customers at risk.
- Analyze activity KPIs for your customers and detect potential issues.
- Work closely with the Academic Director to ensure the account is running smoothly.
- Will report to the COO
**What you need to succeed**:
- Bachelor's degree required
- Fully fluent in English and Spanish
- At least 2 years of experience with account management in a B2B company
- Proven ability to consistently and positively contribute
- Ability to effectively communicate with clients of all levels (C-level down to entry-level support roles)
- Ability to work independently and collaboratively
- Creative-thinking and problem-solving aptitude
- Strong communication and interpersonal skills
- Computer literate; good knowledge of Google Apps and Excel
- Project management skills, highly organized and detail-oriented.
- Problem solver, data-driven with an analytical approach
**What we offer**:
- An open, collaborative and dynamic culture;
- The opportunity to work in a leading company in the learning industry;
- Access to a modern co-working space in PobleNou area in beautiful Barcelona;
***Diversity, Equity, and Inclusion**:
Yolk Academy is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a company.
**Yolk Academy is powered by **Preply.**:
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