Front Office Assistant Manager

hace 6 meses

Santa Eularia Des Riu, España Jumeirah Mallorca A tiempo completo

**About Jumeirah & the Hotel**:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we'll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah 'Your Place to Shine'.

Jumeirah Port Soller Hotel & Spa, Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller.

Its 121 spacious guestrooms and suites, all with private terrace or French balcony, enjoy stunning views of the Mediterranean Sea or views of the port and the impressive Tramuntana mountain range, a UNESCO Heritage site.

The hotel offers three restaurants, three bars, two swimming pools and our Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

**About the Role**:
An opportunity has arisen for a Front Office Assistant Manager position to join our Rooms Department in Jumeirah Port Soller Hotel & Spa.

The main duties and responsibilities of this role:

- Supervise the staff of the main office (together with the FO manager) to ensure that guests receive courteous and prompt attention and personal recognition.
- Supervise the Front Office team to ensure optimal occupancy and average room rate with the purpose of maximizing revenue.
- Supervise reception and guest services staff (to ensure that priority members known as frequent guests and other VIPs receive special attention and recognition).
- Drive inter-hotel sales and own facilities. Supervise marketing techniques of the main office in accordance with the Jumeirah marketing program.
- Maintain good interdepartmental relations.
- Take overall responsibility for maintaining standards in line with Leading Quality Assurance, as well as Jumeirah stamps.
- Schedule and conduct periodic routine inspections of controlled areas.

**About the benefits**:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

**About you**:
**Qualification & Experience**:

- Essential High School Graduates
- English & Spanish Language Diplomas
- Desired Degree qualification from a recognised hotel or business school
- Desired German and Russian language Diploma
- Front Office Customer service experience in a five-star environment
- Complaint handling in a Five Star Hotel
- Team Working

**Skills**
- Proficiency in spoken and written business English and Spanish.
- Able to effectively communicate with all levels of colleagues and Management.
- Pleasing Personality.
- Speak one additional language, German and Russian highly desirable.
- IT and PMS System, preferably Opera & Micros.

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