IT Support Store Lead
hace 2 semanas
We would like to add talent to our systems team in our EMEASA division in Alcobendas and that is why we want to incorporate Technical Support to give first-level assistance to our users in this area.
The profile we are looking for is from a person who can offer formal attention, who has a sense of urgency, and the ability to work as a team with high orientation to the internal client. This person will manage our small team to give support to more than 120 stores in all Europe.
- Plan, organize and improve support to internal RIA stores: remote and on-site support.
- Microsoft System Administration: Medium level.
- Manage Active Directory: create accounts, users, groups and distribution lists.
- Give support in Europe Traveling to all Ria´s stores.
- Experience with ticketing system tools (Manage Engine and Jira)
- Lead the technical team that provides internal support to more than 120 stores.
- Incident Management (SLA)
- Acknowledge about Network devices (medium level) (Routers, Switches, Firewall)
- Generate reporting | Impact analysis
- Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
- Title in system administration and network. (ASIR. CISCO title will be valued)
- Acknowledge of an Infrastructure (Switches, Routers, Servers, Workstation, and Printers)
- Acknowledge of microcomputing.
- Medium - High English Level.
- Other technical skills desired
- Networking
- Understanding of TCP/IP
- Assembly Telecom rack
- Availability to give On-duty support and overtime.
- Time flexibility
- High availability to Travel
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