IT Service Desk Engineer

hace 1 mes

Barcelona, España Salute A tiempo completo

Across the data center industry - from deployment, through operations and maintenance, to decommissioning - Salute is the industry leader of delivering global data center services executed with precision.

At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility.

**Key Accountabilities**
- Provide 1st and 2nd line support to the business.
- Provide VIP Support and guidance.
- Provide Remote Support & assistance
- Ensure all Incidents & Service Requests are handled within our Service Level Agreements.
- Ensure Services are maintained and always available for use.
- Ensuring quality and completeness of end-user hardware and software asset inventory management.
- Configure PC's and set up for users
- Set up misc. hardware and software for users.
- Ensuring end-user devices are patched and meet our Compliance standards.
- Microsoft M365 Administration & Support.
- End-user device management via In-tune
- Mac device management

**Knowledge & Experience**

Preferred qualifications:

- ITIL Foundation Certificate or ITIL v3
- A+ Certification or similar Microsoft Training
- Demonstrable experience delivering IT Support to a high standard

Required skills & experience:

- Minimum 2 years' Experience working in an IT Service Organization
- Works under own direction
- An understanding of Networking
- Active Directory and Group Policy
- Microsoft Office 365, including Teams and SharePoint
- Microsoft Azure, Intune, and Defender for Endpoint
- Ivanti Service Manager or similar ITSM toolset experience
- MacOS and Mac device management working knowledge

If your professional growth and compensation trajectory are restricted in any way, consider
- Stepping into a role with a nationally recognized leader in the Mission Critical market
- Working with an employer who maintains a corporate philosophy to hire only our nation's best
- Who invests in and are unilaterally committed to continuing the enrichment of their employees

If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.

EMEA

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