IT Service Desk

hace 2 semanas

Barcelona, España Webhelp A tiempo completo

**Location**
- Barcelona, Spain**Language**
- French***

**Description**:
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.

We’re on the lookout for a **French-speaking IT Service Desk (On-site)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At **Concentrix**, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**What you will do in this role**

As an** IT Service Desk** on our team, you will:

- Provide 1st level support to the client workers
- Handle of IT requests or issues via phone, mail and chat or via self-service portal
- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases.
- Cooperate with client’s 2nd level service organizations and external service providers
- Provide support to client’s employees in the operation of user systems and peripheral devices

**Concentrix is a great match if you**:

- Have a proficient or bilingual level of French and advanced English
- Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage
- Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
- Have an analytical approach to complex issues
- Have experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 good to have
- Have high customer and service orientation and high sense of responsibility
- Have a reliable and systematic way of working
- Are willing to learn and develop technical and soft skills and to work shifts
- Have high motivation and willingness to work in a global team

**What’s in it for you**

In this role, we offer benefits that help you support your unique lifestyle:

- Full time 39 hours/week temporary contract: Monday to Friday 14:00 to 23:00
- Salary 19 600 euros gross/year + up to 2400 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes

Reimagine the best version of you

Concentrix is an equal opportunity employer

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