Certified Optima Solutions Professional

hace 2 semanas


Zaragoza, España PPG Industries A tiempo completo

**Certified Optima Solutions Professional**

As a Certified Optima Solutions, you will report to the Optima Solutions Senior Manager

**Key Responsibilities**
- Lead the process of creating and cascading messaging and next steps for customer issues to ensuring prompt response to and resolve customer issues including handling returns, complaints, and escalating issues
- Ensure that business activities comply with relevant external regulatory and voluntary codes and with internal procedures
- Enter customer information that has been gathered through research and through direct customer contact into the CRM system to ensure that we have quality data to allow customer retention and business development activities
- Help to prepare product training for specific technical areas following precedents and established procedures
- Manage Secure Launch project activities for the site, including engagement in formal enterprise gatekeeper sessions
- Forecast supply demand based on usage trends, production schedules, and discussions with the customer; oversee the management of inventory programs at a customer location. Work within PPG to track down missing orders

**Qualifications**
- 3+ years experience technical service (at least one of the following: color, pretreatment, electrocoat, primer, basecoat, clear coat, adhesives and sealants, battery coatings, mobility products or water treatment)
- Bachelor’s degree
- Proficient English
- Travel to different locations to service customers

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

**We are "One PPG" to the world.**

**We trust our people every day, in every way.**

**We make it happen.**

**We run it like we own it.**

**We do better today than yesterday - everyday.**

Benefits will be discussed with you by your recruiter during the hiring process.



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