Customer Success Manager

hace 2 semanas

Malaga, España goFLUENT A tiempo completo

**Customer Success Manager / Chef de projet**:
**Qui sommes-nous**

Le groupe goFLUENT, basé dans plus de 20 pays, est un acteur incontournable du secteur EdTech, pionnier et maintenant leader, nous accompagnons la stratégie Learning de nos clients (Fortune 500 & Start-Ups).

En associant technologie, contenus professionnels et laccompagnement humain, nous accélérons lapprentissage des langues dans un environnement professionnel. Notre plateforme Saas offre plus de 10 000 contenus en 12 langues et est utilisée par plus de 2 millions de personnes dans le monde.

Notre mission est daider les entreprises et leurs collaborateurs à mieux communiquer. En faisant tomber la barrière des langues, nous sommes convaincus que chaque professionnel peut gagner en confiance, favoriser son développement professionnel et aider à établir une culture mondiale plus inclusive.

Nous recrutons un Customer Success Manager pour accompagner la croissance de notre entité française.

**Votre mission**
- Construire une relation de confiance et de partenariat avec nos clients pour maximiser limpact de loffre goFLUENT au sein de leur entreprise
- Comprendre les objectifs Learning / RH de chaque client afin dassurer un déploiement adapté de notre offre
- Accompagner les nouveaux clients au travers de leur formation et dune configuration sur-mesure du dispositif goFLUENT
- Assurer lengagement et la satisfaction client en offrant une analyse régulière de la performance du dispositif
- Être un vrai levier de croissance en identifiant les opportunités dupsell
- Recueillir des feedbacks et analyser l'expérience utilisateur pour proposer des pistes d'amélioration et contribuer au développement de notre solution digitale

**Vos atouts**
- Vous êtes à l'aise dans la gestion de projets
- Vous avez une bonne capacité d'analyse
- Vous êtes orienté(e) résultats et qualité
- Vous avez de très bonnes capacités de communication, et d'expression écrite et orale en français
- Vous êtes organisé et polyvalent, les projets étant très variés
- Vous êtes curieux et dynamique
- Vous aimez travailler dans un environnement international et multiculturel****

Une expérience dans le domaine digital et/ou des solutions SaaS et une bonne maîtrise de langlais seraient de véritables plus.

**Ce que nous offrons**
- Une expérience dynamique, semblable à celle d'une startup associée à la sécurité d'une entreprise multinationale de 24 ans à forte croissance.
- Un apprentissage constant au sein dune équipe visionnaire dans la Edtech.
- Une organisation innovante avec un environnement de travail international et dynamique.
- Une rémunération attractive et rapidement évolutive en fonction de votre performance.
- Un bureau moderne et un environnement international.

Si vous souhaitez en savoir plus, regardez notre vidéo pour découvrir goFLUENT à travers les mots de nos collaborateurs dans le monde entier:

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