Project Manager Customer Support Automotive Industry

hace 1 semana


Madrid, España MSX INTERNATIONAL A tiempo completo

MSX IBERIA está creciendo Como resultado, actualmente estamos buscando un/a** Project Manager **para que se una a nuestro gran equipo en **Madrid.**

El **objetivo principal **de Project Manager es** la gestión y coordinación de uno de nuestros proyectos en el area de Customer Suppor**t, **un proceso de CRM automatizado que se basa en ciertas demandas del vehículo que se utilizan para ponerse en contacto proactivamente con el cliente respectivo (conductor/usuario) en caso de problemas técnicos y ofrecer ayuda adaptada.

Por lo tanto, el proyecto toca las siguientes áreas: CRM (procesos y sistemas), Retail (procesos y sistemas), normativa de privacidad de datos, asistencia en carretera (procesos y sistemas), formación/cualificación de vendedores, proveedores y clientes/usuarios.

**¿Crees que puedas encajar? Entonces sigue leyendo**

**Las funciones que realizarás en tu día a día son las siguientes**:

- ** Definir el modelo operativo** necesario, que cumpla con los requisitos de estructura, procesos y equipos involucrados.
- Elaborar un **plan de proyecto **detallado para el mercado basado en el proyecto central.
- Contacto estrecho con el equipo del proyecto **a nível europeo.**
- ** Asegurar la implementación del plan del proyecto**, cumpliendo con los deadlines de manera ordenada.
- Preparación de **informes y reportes.**:

- ** Análisis de datos y desarrollo de presentaciones** para apoyar el proceso de toma de decisiones.
- Desarrollo de materiales formativos.

**Te buscamos a ti si**:

- Tienes experiência de más de 3 años en la **gestión de proyectos en el sector del automóvil, **conociendo el funcionamiento de marca y red de concesionarios.
- Conoces el ciclo de **experiência cliente en postventa automoción**.
- Tienes experiência en **procesos y sistemas CRM.**
- Tienes experiência trabajando en **equipos multiculturales.**
- ** Tienes un nível alto de inglés, mínimo C1. **Se valoran conocimientos de portugés.
- ** Manejas herramientas habituales en la gestión de proyectos**:PPT, Excel, Outlook, Teams, Confluence, Jira

**¿Qué te ofrecemos?**
- Formarás parte de un gran equipo de profesionales en una compañía consolidada internacionalmente.
- Adquirirás una visión global del sector del automóvil, relacionándote con clientes, proveedores, consultores y concesionarios.
- Salario competitivo.
- MSX Bazaar: Portal de compras colectivas con grandes descuentos para empleados.
- Plan de retribución flexible (seguros médicos, tarjeta de transporte, tarjeta de comida, formación )
- 23 días laborables según convenio colectivo + 3 días extra.
- Plan de formación interna.
- Incentivos adicionales por los programas de referencias de empleados, formadores internos, nuevas oportunidades de negocio.

**¿Quiénes somos?**

MSX International es una consultora multinacional norteamericana especializada en el sector de la automoción. Nuestra sede central está en Detroit, aunque estamos presentes en 80 países. Actualmente somos más de 5.000 profesionales trabajando en distintos proyectos.

Centrándonos en el mercado IBERIA, este 2021 cumplimos 30 años de servicio y compromiso en la península (España y Portugal). Gracias a ello, hoy en día tenemos oficina en Madrid, Barcelona y Valencia; y más de 500 personas poniendo todo su conocimiento en el terreno.

Como líderes en la industria, abarcamos los siguientes campos:

- Warranty & Technical
- Part & Services
- Channel Management
- Fleet & Mobility
- Customer Engagement



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