Eor/payroll Manager

hace 3 semanas


En remoto, España HSP Group A tiempo completo

Job Information

Industry
- ConsultingPreferred Location
- Spain; Hungary; Spain; Poland; PhilippinesRemote Job

About us
- We help companies manage their international operations and expand globally.

**Job Description**:
This is a remote position.

The EOR Operations Manager is responsible for managing a key operational function within HSPs’ Recurring Services business unit, specifically focused on the provision of EOR solutions in support of our clients, and the requirements of their global footprint. Serving as a point of expertise with an eye on process design, managing a global team of Associates, this role will also serve as a point of technical escalation as client issues arise, so relationship management skills and experience will also come into play.**Responsibilities**:
**_Client Management_**
- Point of Escalation for Customers who are managed by the Global Service Associates (“GSAs”) managing EOR customers
- Manage a portfolio of Customers, with a target managed revenue to be set on a yearly basis
- Work with Customer Success Directors/Managers on portfolio growth and Customer escalation management
- Monitor calendars and ensure that Customers and HSPs EOR partners meet required deadlines

**_Subject Matter Expert (SME)_**
- Bring and/or acquire the EOR expertise to be the HSP point of reference on the domain
- Competent in client delivery, utilizing and putting into practice both the agreed tools and processes availed by HSP Group
- Provide feedback on tools, client cases and services to line manager (i.e. Head of Service Line)
- Work with Project Support Office to ensure assignment of Customers per skillset and time zones
- Provide feedback on EOR Partner performance to Partner Management
- Assist in rolling out service line specific Technology.

**_Team Management_**
- Assigned a multinational team of GSAs. Ensure they are trained and have the tools necessary to perform their tasks (e.g. checklists, calendars, etc)
- Responsible for training of the team on:

- Service, methodology, templates, processes
- Monitor team SLAs and KPIs in order to proactively avoid escalations and ensure these are being adhered to in terms of responsiveness and quality where applicable
- Answer team questions and proactively escalate matters, as necessary
- Proactive assignment of backups
- Rollout processes and procedures, ensuring team are comfortable and appropriately trained and supported
- Ensure team adoption and compliance with HSP selected tools and technology.
- Working with Implementation team on handover to Recurring Services and ensuring that client is set up in related and relevant systems.
- Set SMART goals for the team, then coach and monitor them throughout the FY to achieve them and/or provide guidance if adjustment is needed.

**Qualifications**:

- 2-3 years minimum management experience in a Client Service Delivery organization
- 4-5 years minimum experience as a Subject Matter Expert in EOR or Payroll industry
- Focus on business improvements
- Strong English communication skills, both written and verbal
- Proficiency in a second foreign language a plus
- Experience in flexible working/work from home
- Reliable home internet connection
- Excellent analytical and problem-solving skills
- Project management experience a plus
- Microsoft suite - Word, Excel, PowerPoint, Visio
- Experience with a CRM system (Microsoft 365, Salesforce) a plus

**Requirements**:

- Organized, analytical, thorough
- Adaptable is a startup-type environment; Ability to adapt to an evolving environment
- Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization and to drive a team to success
- Self-motivated, detail orientated and driven with the ability to meet deadlines
- Ability to communicate effectively with senior personnel, both internal and client
- Works well with a team environment and be a proactive contributor to the overall success of the team
- Assertive but tactful and can manage multiple business relationships

If you would like to be part of a fast paced, client first environment; where we focus on solutions rather than challenges, come and join our **#**HSPGlobalSolutionTeam**


  • Eor Manager

    hace 3 semanas


    En remoto, España HSP Group A tiempo completo

    Job Information Industry - ConsultingPreferred Location - Spain; Hungary; Spain; Poland; PhilippinesRemote Job About us - We help companies manage their international operations and expand globally. **Job Description**: This is a remote position. The EOR Operations Manager is responsible for managing a key operational function within HSPs’ Recurring...

  • Regional Manager

    hace 2 semanas


    En remoto, España Rippling A tiempo completo

    **About Rippling** Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...


  • En remoto, España Pertemps ERP A tiempo completo

    Due to growth, an exciting opportunity has arisen for a highly skilled and experienced Polish Payroll Manager to join the Employee Managed Service (EMS) team in Spain. As a Payroll Manager in the EMS bureau team, you will be responsible for overseeing and managing the payroll operations of our Polish clients. Your expertise in Polish payroll regulations,...

  • Regional Manager

    hace 2 semanas


    En remoto, España Rippling A tiempo completo

    About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example....


  • En remoto, España Remote Technology, Inc. A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: This is an exciting time to join Remote and make a personal difference in the global employment space as a Country Manager, Payroll Operations, joining our Global Payroll Operations team. As a dynamic and energetic...


  • En remoto, España Remote Technology, Inc. A tiempo completo

    About Remote:All of our positions are fully remote. You do not have to relocate to join usWhat this job can offer you:This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Vendor Relationship Manager joining our Global Payroll team. As a dynamic and energetic professional, the Payroll Vendor...


  • En remoto, España Pertemps ERP A tiempo completo

    Due to growth, an exciting opportunity has arisen for a highly skilled and experienced Polish Payroll Manager to join our client team in Spain. As a Payroll Manage, you will be responsible for overseeing and managing the payroll operations of their Polish clients. Your expertise in Polish payroll regulations, attention to detail, and strong analytical...


  • En remoto, España iiPAY A tiempo completo

    Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Spanish Payroll Operations Manager? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community?...


  • En remoto, España Pertemps ERP A tiempo completo

    Due to growth, an exciting opportunity has arisen for a highly skilled and experienced Polish Payroll Manager to join our client team in Spain.As a Payroll Manage, you will be responsible for overseeing and managing the payroll operations of their Polish clients. Your expertise in Polish payroll regulations, attention to detail, and strong analytical skills...


  • En remoto, España iiPAY A tiempo completo

    Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Spanish Payroll Operations Manager? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community?...


  • En remoto, España Kinsei Talent A tiempo completo

    Our client is a cutting-edge software company, headquartered in Chicago, specializing in global payments, payroll, and Employer of Record (EOR) solutions. Our client's software empowers global organizations to efficiently manage their workforce across multiple countries while seamlessly executing payroll processes. **Role Overview**: As the Head of...

  • HR/ Payroll Quality

    hace 2 semanas


    En remoto, España Pertemps ERP A tiempo completo

    **Job Title**: HR/ Payroll Quality & Risk Compliance Manager **Location**: Madrid, Spain (Full Remote) **Salary**: Up to €55,000 EUR per year Tasks **Key Responsibilities**: - Coordinate internal Global Compliance audits and external audits, including pre-audit preparation and submission of audit documents. - Complete regular internal audits across...


  • En remoto, España Remote Technology, Inc. A tiempo completo

    About Remote:All of our positions are fully remote. You do not have to relocate to join usWhat this job can offer you:Professional Development: Opportunity for continuous learning in payroll processes, tax laws, and regulations.- Career Advancement: Paths to higher management roles within finance, payroll, and HR departments.- Impact on Workplace Fairness:...


  • En remoto, España Remote Technology, Inc. A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: - **Professional Development**: Opportunity for continuous learning in payroll processes, tax laws, and regulations. - **Career Advancement**: Paths to higher management roles within finance, payroll, and HR departments. -...

  • Team Manager

    hace 2 semanas


    En remoto, España SafeGuard Global A tiempo completo

    Looking for a Job That Fits Your Life, anywhere in the World? Ever fancied a role where work molds around your life, no matter where in the globe you are? Welcome to Safeguard Global! We're all about making work fit into your world, wherever that may be. About Us: At Safeguard Global, we're not your average company. Sure, we handle global solutions for...

  • HR Manager

    hace 4 semanas


    En remoto, España Transcom Spain A tiempo completo

    As an HR Manager, you will play a pivotal role in driving our HR initiatives and ensuring the well-being and productivity of our workforce. You will be responsible for overseeing all HR operations for our sites in Malaga and Alicante, including payroll, compliance with Spanish labor legislation, people management, and implementation of new processes. **Key...

  • HR Manager

    hace 2 semanas


    En remoto, España Transcom Spain A tiempo completo

    As an HR Manager, you will play a pivotal role in driving our HR initiatives and ensuring the well-being and productivity of our workforce. You will be responsible for overseeing all HR operations for our sites in Malaga and Alicante, including payroll, compliance with Spanish labor legislation, people management, and implementation of new processes.Key...


  • En remoto, España Swapcard A tiempo completo

    Swapcard is seeking a highly motivated and experienced Senior People Operations Manager who will play a pivotal role in shaping our remote-first culture! Reporting to the Head of People, this role offers a unique opportunity to directly impact Swapcard's activities by providing an exceptional employee experience. Your missions will include **Benefits...

  • Financial Manager

    hace 2 semanas


    En remoto, España System73 A tiempo completo

    Be part of System73, a company with a portfolio of disruptive products in the content delivery and media streaming industries. We are expanding our core team currently located at our lovely office in Tenerife (Canary Islands) to ensure we deliver high-quality products and services to both our current and future international customers. Although this...

  • Senior People Ops Manager

    hace 2 semanas


    En remoto, España Swapcard A tiempo completo

    Swapcard is seeking a highly motivated and experienced Senior People Operations Manager who will play a pivotal role in shaping our remote-first cultureReporting to the Head of People, this role offers a unique opportunity to directly impact Swapcard's activities by providing an exceptional employee experience.Your missions will includeBenefits...