Mgr-food & Beverage I

hace 3 meses

Palma de Mallorca, España Marriott International, Inc A tiempo completo

**职位编号** 24108768
**工作类别** Food and Beverage & Culinary
**地点** The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Management
**职位概述**

该职位负责所有餐饮运作，包括所有厨房、餐厅、饮料和客房服务运作。监督客人和员工满意度，维护标准并满足或超越财务目标。表现出对所有适用餐饮法律法规的了解和掌握。制定和实施餐饮业务计划。

**求职者个人资料**

**教育和经验要求**
- 高中文凭或高中同等学历 (GED)；4 年餐饮、厨房或相关专业领域工作经验。

或者
- 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位；2 年餐饮、厨房或相关专业领域工作经验。

**核心工作活动**

**制定和维护预算**
- 制定和管理餐饮部门的所有财务、员工敬业度和客人满意度计划与行动。
- 保持厨房和餐厅运作的成本管理正指标。
- 利用预算来了解财务目标。

**领导餐饮团队**
- 管理餐饮部门（不包括餐饮销售）。
- 监督和管理员工。管理所有日常运营。充分了解员工的职位，以便在员工缺勤时履行职责。
- 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。
- 监督所有厨房、餐厅、饮料和客房服务运作。
- 营造和培养强调激励、赋权、团队合作、持续改进和服务热情的酒店环境。
- 为所有员工提供卓越的客户服务。
- 快速响应并积极应对员工关注的问题。
- 提供专注于持续改进的学习氛围。
- 为团队成员提供积极的辅导和咨询。
- 鼓励和建立团队成员之间的相互信任、尊重和合作。
- 确保并保持员工的工作效率水平。
- 制定具体的目标和计划，以便优先考虑、组织和完成工作。
- 提供领导力、愿景和指示，以高效和有效的方式将部门目标集中在一起并优先予以考虑。
- 为员工和团队领导者设定明确的期望，并确保在超越预期时提供适当的奖励。

**确保卓越的客户服务**
- 提供卓越的客户服务。
- 快速响应并积极应对客人关注的问题。
- 了解品牌的服务文化。
- 确保所有员工、团队领导和管理人员了解品牌的服务文化。
- 从内部和外部为所有客人设定服务期望。
- 为客人的投诉/问题负责，直至其得以解决，或者已由相应的经理或员工解决。
- 确保所有宴会厅达到标准并超越客人的期望。
- 提供超越预期的服务，实现客户满意并保留客人。
- 通过沟通和协助个人了解客人需求，并在需要时提供指导、反馈和个人辅导，改善服务质量。
- 树立榜样，示范适当的行为。
- 管理日常运营，确保质量和标准，且每天满足客户的期望。

**管理和开展**人力资源活动**
- 为下属提供指导和指示，包括设定绩效标准和监督绩效。
- 及时开展绩效考核。
- 推进公平对待之承诺和门户开放政策。
- 识别他人的发展需求，并指导、辅导或以其他方式帮助他人提升知识或技能。
- 识别他人的教育需求，开发正式的教育或培训项目或课程，并教导或指导他人。
- 根据员工敬业度和客人满意度结果制定行动计划，以应对需求领域并扩大优势。

**其他责任**
- 遵守所有公司会计程序。
- 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。
- 分析信息和评估结果，以选择最佳解决方案并解决问题。
- 通过日志、部门会议和酒店会议，确保有效的部门沟通和信息系统。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。_

瑞吉酒店及度假酒店是永恒魅力与开拓精神兼具的行业典范，50 多家豪华酒店和度假酒店遍布全球各地繁华都市，缔造精妙优雅的住宿体验。自 20 世纪初约翰-雅各布-艾斯特四世在纽约率先开设瑞吉酒店以来，瑞吉便是雅致体验与定制服务的象征，亲切的非凡待客师团队和瑞吉的标志性管家服务力求为宾客呈献经典格调与现代气息融合的超凡体验。我们诚邀您加入瑞吉酒店开拓一番事业。加入瑞吉酒店，便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**，发挥个人价值，**追求**人生目标，**融入**卓越国际团队，**展现**真我风采。

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