Operations Manager

hace 2 meses


La Orotava, España Merlin Digital Partner A tiempo completo

Somos** Merlin Digital Partner**, una consultoría** líder en la captación de talento IT & digital** con más de 10 años de experiência. Hemos escalado grandes referentes del sector como** Wallapop, Glovo, Banc Sabadell o Factorial**, entre otros.

Enfocados en **humanizar y agilizar los procesos de selección**, nuestro objetivo es transformar empresas mediante la incorporación del mejor talento.
Nos caracterizamos por **sumergirnos a fondo en la realidad de cada uno de nuestros partners**, comprendiendo sus necesidades, pero también su esencia.

Actualmente, estamos en búsqueda de un **Director de Operaciones**

Nuestro partner, una start-up, **con sede en Sant Cugat (Barcelona) y otra en Santa Cruz de Tenerife cuenta con** más de **150 empleados** en poco más de 2 años, con presencia internacional y cuya aplicación, **con IA, ofrece distintas técnicas de marketing y growth,** con el objetivo de maximizar los beneficios a sus clientes (pymes)

**Misión**:
Estamos buscando un perfil de Dirección de Operaciones cuya misión será garantizar la eficiencia operativa global, liderando los equipos y optimizando los procesos para asegurar el cumplimiento de los objetivos de negocio y financieros del proyecto Kit Digital, contribuyendo al crecimiento de la empresa.

**El Rol**:

- Supervisión global de las operaciones relacionadas con el Kit Digital, asegurando la eficiencia y cumplimiento de los objetivos operativos y financieros.
- Coordinación de lps distintos procesos operativos relacionados con el Kit Digital: adquisicón de clientes, tramitación de expedientes, experiência de cliente, calidad de las soluciones, etc.
- Gestión de los equipos ubicados en la sucursal de Tenerife
- Identificar y liderar iniciativas de mejora enfocadas a aumentar la eficiencia operativa
- Monitorizar y mejorar los unit economics asociados a la operación
- Realizar reportes e informes a dirección

**Qué buscamos**:

- Formación en ingeniería informática o similar
- Experiência previa en la supervisión de operaciones complejas, con un enfoque en optimización y mejora de procesos.
- Experiência gestionando equipos grandes (idealmente entre 50-70 personas).
- Habilidad para contratar, formar y desarrollar talento, creando un entorno de trabajo productivo y cohesivo.
- Capacidad para planificar, ejecutar y liderar proyectos operativos, desde la fase de diseño hasta su implementación.
- Capacidad analítica para tomar decisiones basadas en datos y una orientación al logro de resultados y eficiencia.
- Conocimiento de herramientas de datos, CRM y software de gestión de proyectos, como Hubspot, Salesforce, PowerBI, ClickUp, Asana, Holded, entre otros.
- Familiaridad con el Kit Digital o programas similares será un plus.

**Qué Ofrecemos**:

- Contrato indefinido.
- Salario negociable en función de la experiência (f+v).
- Bonus basado en el cumplimiento de objetivos de tu equipo
- Oficinas en Santa Cruz de Tenerife.
- Teletrabajo: 2 días a la semana.
- Jornada intensiva todos los viernes del año.
- Formación continúa.
- Actividades de teambuilding
- Formar parte de un ambiente joven y dinámico con un ritmo de trabajo elevado, donde podrás crecer y desarrollarte profesionalmente.


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