Chapter Lead Bpo Malaga

Adessa is a fast growing international HR technology & services organization, focused on HR IT consultancy, payroll, workforce management, managed services and BPO. We transform our customer’s HR organizations into true business support organizations, through smarter technologies, driving organization’s strategies.

We have over 600 Adessians based in the Netherlands, Belgium, France, Germany, Austria, Poland, the UK, Sweden, Denmark, Spain, Portugal, and Switzerland.

Our teams operate mostly across Europe and we are expanding our horizon. Adessa is proud to be part of SDWorx family.

**Broad description**

The Chapter Lead is functionally & hierarchically responsible for employees within their chapter (only functionally responsible in case employees are located in another country) and steers performance of the Chapter.

The Chapter Lead must build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities

**Main duties and responsibilities**

People management:

- People manager and responsible for the end-to-end lifecycle from hiring to firing (incl. salaries) of employees
- Responsible for team building and employee engagement in the Chapter. Identify training needs and close skill gaps for employees in the Chapter; have regular 121’s with employees and help them deal with business challenges
- Provide input to Career Counselor for appraisal
- Act as escalation point for Customer Delivery Leads

Resource optimization:
Manage capacity of the chapter:

- Process capacity requests of Customer Delivery Lead
- Identify / solve future capacity gaps in collaboration with Cap. Manager & Tribe Lead
- Incorporate (pre)sales activities in the capacity planning for the Chapter as needed
- Manage profitability by steering utilization / billability of employees in the chapter identify why employees are not fully billable and establish required actions

Standards / best practice sharing:

- Identify best practices in ways of working
- Drive standardization actions / projects throughout the chapter
- Organize sessions to share best practices and teach new ways of working
- Ensure standardized ways of working are being used on the shopfloor

**Typical skills, and background**

Coaching / people management skills
- Understanding of leadership, motivation and influence
- Emotional intelligence and ability to resolve conflicts
- Able to clearly state “why” & “how” to employees
- Team builder (create sense of chapter belonging)

Lean / Agile understanding and ability to motivate the Chapter towards using those principles

Functional view / background on Adessa busines
- Ability to assess skill gaps and coach employees on required skills (or foresee the right coaching / training)
- Ability to detect need for standardization and implement related actions / projects /..

**What's in it for you**:

- Working in a dynamic, fast growing environment with nice colleagues
- Nice customers with an international character
- Various career-and training opportunities, also internationally,
- Good salary (let’s talk) based on local standards
- Flexibility in organizing your work
- Opportunity for you to build a legacy with all means provided

**Why this job**:
At Adessa it is about people, not IT. We are a healthy company with a realistic work/life balance, and we put our people first, always. We are ambitious and this results in continuous (international) growth opportunities for you (if you want). And last, but not least, we like to have a good laugh with each other.

We are committed to creating an equal, diverse and inclusive company. All positions at the company are based on the inclusion of different cultures and backgrounds, equal opportunities and non-discrimination, direct or indirect, of any kind, in the workplace. As an equal opportunity employer, we offer a friendly, supportive working environment for all.