Production Support Analyst

hace 7 días

Madrid, España FNZ A tiempo completo

Role Description

The role is responsible for the support of a subset of the FNZ client base overseeing activities for those clients or in relation to a specific functional area of the proposition.

Organisational Design

Production Support sits within the COO function of FNZ.

This position is part of the regional Production Support department and reports to a Senior Service Analyst.

Team Responsibilities

Issue Management - analyse, investigate, and allocate for resolution and closure for all issues

Change Management - support guidance for testing and release process for production fixes

Project Handover - facilitate the transition between project support and production support for all change

Service Support - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities-
- Issue Management - analyse, investigate, and allocate for resolution and closure for all issues;- Service Support - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations;- Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;- Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues;- Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose;- Project Handover - facilitate the transition between project support and production support for all change;- Change Management - support testing and release process for production fixes;

To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

Performance Assessment

KPI reporting - issue management performance against KPIs

Availability - uptime during core and non-core hours

Performance - performance metrics during core and non-core hours

Reliability - test results and performance during real failure events

Experience required
- University degree qualified (2.1) or equivalent.
- Ability to learn quickly in a dynamic fast-paced industry.
- Enjoy working as part of a high performance team.
- Passionate about creating innovative solutions for customers.
- Highly logical.
- Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.
- Superior analytical thinking and keen attention to detail.
- Proven problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent organisational, administration and time management skills.
- Good team communication skills, confident in dealing with internal and external clients.
- Highly developed written and oral communication skills.

  • Production Support Analyst

    hace 2 semanas

    Madrid, España Ap Recruiters A tiempo completo

    FRFS Production Support Analyst - DevOps/Cloud Remote Expected Contract Length: 12 months with possibility of extension About Our Client: Our client is a prestigious financial services organization that delivers cutting-edge payment solutions to financial institutions nationwide.They operate as an integrated organization focused on technology innovation,...

  • Production Support Analyst

    hace 2 semanas

    Madrid, España AP Recruiters A tiempo completo

    FRFS Production Support Analyst - DevOps/Cloud RemoteExpected Contract Length: 12 months with possibility of extension About Our Client:Our client is a prestigious financial services organization that delivers cutting-edge payment solutions to financial institutions nationwide. They operate as an integrated organization focused on technology innovation,...

  • Production Support Service Analyst

    hace 7 días

    Madrid, España FNZ A tiempo completo

    The role works closely with the Service manager to deliver a high-quality service to our customers. Organisational Design The position is part of the regional Production Support department and reports to the Head of EU Production Support. The role is based in Madrid, Spain. The role provides the Production Support service to the regional Service...

  • It Application Support Analyst

    hace 1 semana

    Madrid, España Bnp Paribas A tiempo completo

    .GROUP BNP PARIBASBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.Spain IT PlatformThe Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital...

  • IT Production Support Specialist

    hace 7 días

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About the RoleAt Empresa Reconocida, we are seeking an IT Production Support Specialist to join our Global Services team in Madrid, Spain.Job DescriptionWe are responsible for providing IT services to our clients in a secure and performant environment. This includes:Managing technical and functional incidents and problemsTesting and cross-checkingInteracting...

  • IT Service Support Analyst

    hace 2 semanas

    Madrid, España BNP Paribas A tiempo completo

    **GROUP BNP PARIBAS** BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines. **SPAIN IT PRODUCTION**: Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is...

  • Application Production Support Analyst Bnp Paribas

    hace 6 meses

    Madrid, España BNP Paribas A tiempo completo

    BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is...

  • Support Analyst

    hace 1 día

    Madrid, España Onetrust A tiempo completo

    The Challenge OneTrust is seeking a Support Analyst to join our professional services team.The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face.This position requires an outgoing, confident individual with excellent verbal and written...

  • It Application Support Analyst

    hace 2 semanas

    Madrid, España Bnp Paribas A tiempo completo

    .GROUP BNP PARIBASBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.Spain IT PlatformThe Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital...

  • Sales Coverage Support Analyst

    hace 5 días

    Madrid, España Deutsche Bank A tiempo completo

    The Sales Coverage Support Analyst works with the Sales team to support them in their client facing activities. The Sales Coverage Support Analyst will not undertake any revenue generating activity. The Sales Coverage Support Analyst may analyze client and market data, create presentation material and facilitate interactions with new and existing clients to...

  • Cs Systems Support Analyst

    hace 4 semanas

    Madrid, España Cataloxy A tiempo completo

    Publicada: 16.10.2023. Actual hasta: 10.12.2024 Ofertas de empleo CS Systems Support Analyst Empresa: Vueling EspañaCS Systems Support Analyst, Madrid Salario: a convenirUbicación: MadridDescripción de la oferta Ryanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents...

  • Cs Systems Support Analyst

    hace 4 semanas

    Madrid, España Cataloxy A tiempo completo

    Publicada: 16.10.2023.Actual hasta: 10.12.2024 Ofertas de empleo CS Systems Support Analyst Empresa: Vueling España CS Systems Support Analyst, Madrid Salario: a convenir Ubicación: Madrid Descripción de la oferta Ryanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents...

  • Rally Production Support Engineer

    hace 7 meses

    Madrid, España The Wise Seeker Services A tiempo completo

    We are looking for a Rally Production Support Engineer to work in a global professional services firm delivering outcomes that transform business and shape the future. Location: fully remote, no location specified Sector: Information Technology **Functions** - Follow the internal processes to the ‘T. - Document the transition and transition internally...

  • Sales Coverage Support Analyst, Avp

    hace 5 días

    Madrid, España Deutsche Bank A tiempo completo

    The Sales Coverage Support Analyst works with the Sales team to support them in their client facing activities. The Sales Coverage Support Analyst will not undertake any revenue generating activity. The Sales Coverage Support Analyst may analyze client and market data, create presentation material and facilitate interactions with new and existing clients to...

  • CS Systems Support Analyst

    hace 4 semanas

    Madrid, España Cataloxy A tiempo completo

    Publicada: 16.10.2023. Actual hasta: 10.12.2024 Ofertas de empleo CS Systems Support Analyst Empresa: Vueling España CS Systems Support Analyst, Madrid Salario: a convenir Ubicación: Madrid Descripción de la oferta Ryanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our...

  • CS Systems Support Analyst

    hace 4 semanas

    Madrid, España Cataloxy A tiempo completo

    Publicada: 16.10.2023. Actual hasta: 10.12.2024Ofertas de empleo CS Systems Support AnalystEmpresa: Vueling EspañaCS Systems Support Analyst, MadridSalario: a convenirUbicación: MadridDescripción de la ofertaRyanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents and...

  • Technical Support Analyst

    hace 1 día

    Madrid, España Ares Consultores A tiempo completo

    .Company Description We are the leading global information services company, providing data and analytical tools to our clients around the world.We help businesses to manage credit risk, prevent fraud, target marketing offers, and automate decision making.We also help people to check their credit report and credit score, and protect against identity theft.In...

  • IT Application Support Analyst

    hace 6 meses

    Madrid, España BNP Paribas A tiempo completo

    **GROUP BNP PARIBAS** BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines. **SPAIN IT PLATFORM**: The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients...

  • IT Application Support Analyst

    hace 4 semanas

    Madrid, España BNP Paribas A tiempo completo

    **GROUP BNP PARIBAS** BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines. **Spain IT Platform** The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients...

  • Technical Support Analyst

    hace 4 meses

    Madrid, España Invgate Co A tiempo completo

    InvGate is a SaaS company that develops 3 different IT management and automation products. We have clients in over 50 countries, and sales offices in Chile, Mexico, and the US. We are a fresh, young company, with a fast-paced and dynamic work environment.We are looking for a Bilingual or Trilingual Technical Support Analyst to join our team. Some of the...