Sellers Operations Manager

hace 7 meses

Barcelona, España ManoMano A tiempo completo

Créé en France en 2013, ManoMano est le leader européen du bricolage, de la maison, et du jardin en ligne. Cofondé par Philippe de Chanville et Christian Raisson, ManoMano, en fédérant plus de 5 000 marchands, rassemble la plus grande offre de produits de bricolage & de jardinage en ligne, soit plus de 19 millions de références. ManoMano opère sur 6 marchés (France, Belgique, Espagne, Italie, Allemagne, Royaume-Uni).

Fiers de faire partie du Next 40 depuis 2019 (Top 40 des startups françaises), ManoMano a pour objectif de réinventer l'expérience du bricolage, du jardin et de la maison en offrant à nos clients une solution de guichet unique pour un accès facile aux conseils, produits et services innovants en ligne.

Rejoindre ManoMano c'est aussi et surtout une formidable expérience personnelle où les projets mondiaux et les valeurs fondamentales sont soutenus par les compétences individuelles. Notre camaraderie, notre efficacité et notre état d'esprit centré sur les employés (c’est essentiel chez nous ) ont conduit ManoMano à être reconnue pour les conditions de travail optimales que nous offrons.

As part of the Seller Support Team, and working directly for Lead Seller Support, you will play a key role in the long term improvement of the Seller Experience, working within an essential service to ensure the growth of ManoMano. You will demonstrate end to end ownership of every seller interaction coupled with proactive problem solving.

Responsibilities include: (i) supporting international Sellers during the technical onboarding, (ii)bringing them day to day technical and operational support, (iii)supporting their growth and long-term success in the marketplace and (iv) _participating in the improving processes and standards of the seller support team_. This role will allow you to acquire competencies in all stages of the marketplace’s seller lifecycle.

We are looking for someone in the Barcelona office

**Your missions will include**:
**Onboarding new sellers**:

- **Onboard our sellers**: Integrate their catalogs and configure their order management systems on the marketplace;
- **Guide our Manufacturers & Brands since the early stage of the onboarding process**:assess the technical integration with the manufacturer system (ERP, API, integrator), organize order testing, show efficient communication skills to find solutions with top management and technical experts on the seller side.
- **Deal with connectors and integration’s partners (Lengow, Scaledev, etc.)**: acquire knowledge on the solution proposed and coach the seller on it;

**Support & Account Management**
- **Operational management and support of our seller’s accounts**:Support them in the technical and operational set-up of their ManoMano account: carrier pricing grids, products categorization, stock management, order management, etc. by showing ownership, solution-oriented approach and driving the discovery of quick wins and workarounds to ensure seller satisfaction while working on the long-term root cause resolution. Maintain high performance metrics such as SLA, Time to Resolve and Productivity. Provide proactive spare extra training and content after support cases to prevent potential mistakes.
- Ensure the **adoption of new seller’s tech tools in a proactive mode** and contribute to their continuous improvement by providing feedback and **working closely with the tech teams** in case of incidents.
- **Help our sellers grow their business by improving our Customer Experience**:monitor and ensure operational excellence of our sellers. Ensure **proactive coaching** to drive long-term business growth by improving CX and delivery promises.

**Projets & Initiatives**
- Participate in transversal initiatives with several internal stakeholders (Customer Service, Commercial teams, Logistics, Tech.).
- Contribute to the creation and optimization of the team’s tools and processes (SOP, Demos,) and participate in building up our internal knowledge base;

**Profil recherché**
- Bilingual in Italian and Spanish;
- Bachelor degree (Bac +3) in business/engineering or any other field with strong interest on ecommerce. Previous experience in e-commerce or support services is a plus;
- English is a must, _(French or German) _is a plus.
- 100% seller-as-a-customer-oriented
- Proactive, autonomous and flexible (capable of working in an ever-changing environment);
- Curious with a strong desire to learn;
- Knowledge or strong willingness to learn and work with technical tools (API, HTML,PIM, integrators etc.). Data-driven mindset & SQL skills will be a strong plus.
- Team spirit and excellent relationship skills.

  • Sellers Operations Manager

    hace 7 meses

    Barcelona, España ManoMano A tiempo completo

    **ABOUT** In less than a decade, ManoMano has become a key player in the home improvement and renovation sector. Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers...

  • Senior Operations Manager for Amazon Marketplace Expansion

    hace 4 semanas

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Company OverviewAs a leading e-commerce platform, Amazon offers millions of sellers the opportunity to build and grow their business. With operations in multiple locations worldwide, including London and Barcelona, our team is committed to delivering exceptional seller experiences. About the RoleWe are seeking an experienced Senior Operations Manager to...

  • Software Operations Procurement Manager

    hace 3 semanas

    Barcelona, Barcelona, España Td Synnex Europe Services And Operations S.L.U. A tiempo completo

    OverviewTd Synnex Europe Services And Operations S.L.U. is a leading company in the industry, and we are seeking a skilled Software Operations Procurement Manager to join our team.

  • Y-958 - Product Manager, International

    hace 6 días

    Barcelona, España Ares Consultores A tiempo completo

    .Company Description : Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.To solve this problem, we expanded into software and built integrated solutions to...

  • Operations Manager

    hace 8 meses

    Barcelona, España Louis Vuitton A tiempo completo

    POSTE Our Louis Vuitton Barcelona Paseo de Gracia flagship storeis seeking a high caliber, operationally sound, and commercially minded** Operations Manager** to join its team. Operations is a critical component of our business, fueling the success of our front of house team. The Operations Manager is responsible for overseeing day-to-day operational...

  • Operations Manager

    hace 8 meses

    Barcelona, España Louis Vuitton Malletier A tiempo completo

    **Position**: Our Louis Vuitton Barcelona Paseo de Gracia flagship store** **is seeking a high caliber, operationally sound, and commercially minded** Operations Manager** to join its team. Operations is a critical component of our business, fueling the success of our front of house team. The Operations Manager is responsible for overseeing day-to-day...

  • Lead Investigator Operations Manager

    hace 2 semanas

    Barcelona, Barcelona, España Amazon Spain Services, S. L. A tiempo completo

    We are seeking a dynamic and results-driven Lead Investigator Operations Manager to join our fast-paced Registration & Compliance Operations Investigations team at Amazon Spain Services, S.L. in Barcelona.Job SummaryThe successful candidate will be responsible for managing one of our operations teams, driving and motivating staff, and ensuring the highest...

  • Software Purchasing Operations Manager

    hace 4 semanas

    Barcelona, Barcelona, España Td Synnex Europe Services And Operations S.L.U. A tiempo completo

    Job Title: Software Purchasing Operations ManagerJob Purpose:">The Software Operations department is part of the Td Synnex Europe Services and Operations S.L.U. Regional Innovation Business Services (RiBS) based in Barcelona. As a Software Purchasing Operations Manager, you will manage procurement activities for software vendors and stakeholder...

  • Operations Manager

    hace 1 semana

    Barcelona, España Van den Bosch A tiempo completo

    Barcelona (ES) - fulltime TCS Trans, part of Van den Bosch since its acquisition in October 2021, is the market leader in intermodal bulk logistics in Spain. Its core business is the transport of dry and liquid bulk products for the chemical and food sectors. From its office in Barcelona, it serves the Spanish market through trucking activities. We are...

  • Senior Program Manager, Differentiated Support

    hace 7 meses

    Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...

  • Product Manager, International

    hace 4 días

    Barcelona, España Clearpay A tiempo completo

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions...

  • Product Manager, International

    hace 5 días

    Barcelona, España Afterpay A tiempo completo

    **Company Description**: Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated...

  • Account Manager

    hace 1 semana

    Barcelona, España Amazon A tiempo completo

    .Job ID: 2836776 | Amazon Corporate Services Vietnam Company Limited Amazon is seeking a dynamic and motivated Account Manager in Vietnam, for the Amazon Global Selling business.The Account Manager will be responsible for marketing Amazon's global marketplaces and identifying and targeting sellers of all sizes to grow the Seller's business around the...

  • Operations Manager

    hace 1 semana

    Barcelona, España Ares Consultores A tiempo completo

    Barcelona (ES) - fulltimeTCS Trans, part of Van den Bosch since its acquisition in October 2021, is the market leader in intermodal bulk logistics in Spain.Its core business is the transport of dry and liquid bulk products for the chemical and food sectors.From its office in Barcelona, it serves the Spanish market through trucking activities.We are looking...

  • Operations Manager

    hace 1 semana

    Barcelona, España Ares Consultores A tiempo completo

    Barcelona (ES) - fulltimeTCS Trans, part of Van den Bosch since its acquisition in October 2021, is the market leader in intermodal bulk logistics in Spain.Its core business is the transport of dry and liquid bulk products for the chemical and food sectors.From its office in Barcelona, it serves the Spanish market through trucking activities.We are looking...

  • Operations Manager

    hace 1 semana

    Barcelona, España Ardor SEO A tiempo completo

    **Ardor SEO is hiring an Operations Manager** **Role (hours per week)**: Operations Manager (40 hours per week) **Mission/Purpose**:Oversee the general day to day operations of the company. From planning/budgeting the best use of company resources, to implementing systems and processes that improve productivity, to ensuring deadlines are being met and that...

  • VAT Operations Coordinator

    hace 3 semanas

    Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking an experienced VAT Operations Coordinator to join our EMEA VAT C&C team. As a VAT Operations Coordinator, you will be responsible for ensuring accurate and timely VAT compliance across Europe, including building and maintaining relationships with tax authorities, providing data to tax authorities in respect of 3P sellers, and...

  • Account Manager

    hace 1 semana

    Barcelona, España Amazon A tiempo completo

    .Job ID: 2836776 | Amazon Corporate Services Vietnam Company LimitedAmazon is seeking a dynamic and motivated Account Manager in Vietnam, for the Amazon Global Selling business.The Account Manager will be responsible for marketing Amazon's global marketplaces and identifying and targeting sellers of all sizes to grow the Seller's business around the...

  • Sr. Ops Excellence Program Manager

    hace 21 horas

    Barcelona, España Amazon Spain Services, S.L. A tiempo completo

    Experience implementing repeatable processes and standardization - 5+ years of experience in program or project management - A Bachelor’s degree or higher - Experience in owning program strategy and end to end delivery of Continuous Improvement programs - Experience in defining and executing against program requirements - 5+ years of experience leading...

  • Program Manager

    hace 1 semana

    Barcelona, España Amazon Spain Services, S.L. A tiempo completo

    1. Bachelors in computer science, engineering, math, finance, or economics 2. 2+ years of operations management experience 3. Team orientation and willingness to roll up sleeves to solve complex, dynamic challenges 4. Strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs 5. Ability to...