High Touch Operation Manager
hace 2 meses
Who You'll Work With
Our team vision is to enable best of class operational network performance for Cisco's Transformational and Strategic Customers. You can be providing services which enable our customers to achieve operational business outcomes. All of our objectives lead to an outcome of best-in-class network availability for our customers.
What You'll Do
- Supports delivery of Technical Services Advantage program to major accounts.
- Ensures follow-up and closure of critical problems with large strategic customers - Uses standard tool to receive alerts and monitor status of new customer service requests (cases) pushing through to resolution
- Regularly interacts with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution
- Co-ordinates root cause analysis upon customer’s request
Who You Are
- Has a technical and networking understanding, but primarily has the ability to use the technical expertise of others.
- Proven leadership skills, initiative taker and has the ability to work outside of process. Also experience in a support environment is a plus.
- Ability to work with Engineers to review potential product or software defects and obtain fixes
- Independently coordinates and completes tasks.
- Solid understanding of business process and requirements in a support environment
Desired Skills
- Cisco Architecture & Technology Knowledge, understanding of networking technology, and the Enterprise environment.
- Cisco's CCNA certification or higher is desired
- ITIL Foundation and intermediate level is recommended
- Spanish langage is mandatory
Nice to have Skills
- Proficiency in French
**Why Cisco**
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
High Touch Operations Analyst
hace 5 días
Madrid, Madrid, España Cisco Systems, Inc. A tiempo completoHigh-Touch Operations Analyst in Spain (Starting September 1st)Location: Madrid, SpainArea of Interest: Business Strategy and OperationsJob Type: Early in CareerProgram Start Date: 1st September 2024Overview: Cisco is looking for a High-Touch Operations Analyst to work closely with key customers, particularly Large Enterprise Companies, to ensure they...
-
High Touch Operation Manager
hace 6 días
Madrid, Madrid, España Cisco Systems A tiempo completoWho You'll Work WithOur team vision is to enable best of class operational network performance for Cisco's Transformational and Strategic Customers. You can be providing services which enable our customers to achieve operational business outcomes. All of our objectives lead to an outcome of best-in-class network availability for our customers.What You'll Do...
-
High Touch Operations Manager
hace 5 días
Madrid, Madrid, España Cisco Systems A tiempo completoProgram Start Date: 1st September 2024Location: Madrid, SpainCisco seeks a High Touch Operations Analyst to work with designated mission-critical customers, such as Large Enterprise Companies, ensuring they receive premium-level service. As the liaison between the customer and Cisco Support Services, you will track everyone and everything that touches the...
-
High Touch Engineer
hace 6 días
Madrid, Madrid, España Cisco Systems, Inc. A tiempo completoHigh Touch Engineer - Spain.Start Date 1 SeptemberLocation:Madrid, Spain Area of Interest Customer Experience Job Type Early in Career *None Job Id Location: Madrid, Spain Area of Interest Customer Experience Job Type Early in Career Technology Interest *None Job Id New Program Start Date: September 2024 Training Location (7 months): Krakow, Poland...
-
Customer Succes Manager
hace 2 meses
Madrid, España OTA Insight A tiempo completoAt OTA Insight, we're helping the hospitality industry with our BI solution to visualise and leverage its data in the most simple way so that they can make better revenue, distribution and marketing decisions. Last year was our 10 year anniversary and it was a big one! We raised a series B funding and have welcomed two companies to our organisation. With...
-
IT Operation Manager, Madrid
hace 2 meses
Madrid, España OXIGENT Technologies A tiempo completoIT Operation Manager en Madrid. IT Operation Manager ¿Te interesaría seguir desarrollándote como IT Operation Manager en una empresa líder dedicada al sector de la energia solar? Estamos buscando un/a profesional motivado y con enfoque y/o experiência en proyectos de infraestructura y de desarrollo e implantación de aplicaciones. Desde Oxigent...
-
Operation Service Manager
hace 6 días
Madrid, Madrid, España Devoteam A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Devoteam with the position of Operation Service Manager - Devoteam which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to...
-
Operation Service Manager
hace 4 semanas
Madrid, Madrid, España Devoteam A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Devoteam with the position of Operation Service Manager - Devoteam which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to...
-
Operation Service Manager
hace 3 semanas
Madrid, Madrid, España Devoteam A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Devoteam with the position of Operation Service Manager - Devoteam which was opened this.If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to...
-
Operation Service Manager
hace 4 semanas
28037 Madrid, Madrid provincia, España Devoteam A tiempo completoWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Devoteam with the position of Operation Service Manager - Devoteam which was opened this. If this job matches your qualifications, please send your application directly through...
-
Business Operation Manager
hace 5 días
Madrid, Madrid, España Page Personnel España A tiempo completoGestionar y coordinar el trabajo diario en la agencia, cumpliendo con los timing de los clientes. Entender las necesidades del proyecto, evaluar con el equipo los recursos que precisa y comprender la carga de trabajo de cada equipo en los diferentes departamentos. Distribuir y seguir el cumplimiento del proceso de trabajo. Control de la calidad de las...
-
IT Operation Manager, Madrid
hace 5 días
Madrid, Madrid, España OXIGENT Technologies A tiempo completoIT Operation Manager en Madrid.IT Operation Manager¿Te interesaría seguir desarrollándote como IT Operation Manager en una empresa líder dedicada al sector de la energia solar? Estamos buscando un/a profesional motivado y con enfoque y/o experiência en proyectos de infraestructura y de desarrollo e implantación de aplicaciones.Desde Oxigent...
-
Business Operation Manager
hace 5 días
Madrid, Madrid, España Page Personnel España A tiempo completoGestión de cuentas estratégicas Puesta en marcha y supervisión de campañas de marketing digital Prospección de nuevos clientes Acuerdos comerciales Coordinación de equiposExperiência en marketing de influencers y en gestión de equipos|Inglés alto Al menos 5 años de experiência en agencias Experiência en marketing de influencers Nível fluido de...
-
Business Operation Manager
hace 2 meses
Madrid, España Page Personnel España A tiempo completoGestionar y coordinar el trabajo diario en la agencia, cumpliendo con los timing de los clientes. - Entender las necesidades del proyecto, evaluar con el equipo los recursos que precisa y comprender la carga de trabajo de cada equipo en los diferentes departamentos. - Distribuir y seguir el cumplimiento del proceso de trabajo. - Control de la calidad de las...
-
Business Operation Manager
hace 8 horas
Madrid, España Page Personnel España A tiempo completoGestionar y coordinar el trabajo diario en la agencia, cumpliendo con los timing de los clientes. - Entender las necesidades del proyecto, evaluar con el equipo los recursos que precisa y comprender la carga de trabajo de cada equipo en los diferentes departamentos. - Distribuir y seguir el cumplimiento del proceso de trabajo. - Control de la calidad de las...
-
Business Operation Manager
hace 3 semanas
Madrid, España Page Personnel España A tiempo completoGestión de cuentas estratégicas - Puesta en marcha y supervisión de campañas de marketing digital - Prospección de nuevos clientes - Acuerdos comerciales - Coordinación de equipos Experiência en marketing de influencers y en gestión de equipos|Inglés alto - Al menos 5 años de experiência en agencias - Experiência en marketing de influencers -...
-
High Touch Operations Manager
hace 2 semanas
Madrid, España Cisco Systems A tiempo completo**Program Start Date**: 1st September 2024 **Location**: Madrid, Spain Cisco seeks a High Touch Operations Analyst to work with designated mission-critical customers, such as Large Enterprise Companies, ensuring they receive premium-level service. As the liaison between the customer and Cisco Support Services, you will track everyone and everything that...
-
Stockroom Operation Manager Tienda Plenilunio
hace 5 días
Madrid, Madrid, España Punto Fa, S.L. A tiempo completoStockroom Operation Manager TIENDA PLENILUNIO page is loaded Stockroom Operation Manager TIENDA PLENILUNIO Solicitar locations Madrid, Community of Madrid, Spain time type Part time posted on Publicado hace más de 30 días job requisition id JR107704 En Mango inspiramos y unimos mediante nuestra pasión por el estilo y la cultura. Estamos en más de 115...
-
Stockroom Operation Manager Tienda Plenilunio
hace 2 semanas
Madrid, España Mango A tiempo completoStockroom Operation Manager TIENDA PLENILUNIO page is loaded Stockroom Operation Manager TIENDA PLENILUNIO Apply locations Madrid, Community of Madrid, Spain time type Part time posted on Posted 6 Days Ago job requisition id JR107704 En Mango inspiramos y unimos mediante nuestra pasión por el estilo y la cultura. Estamos en más de 115 países y nuestra...
-
High Touch Operations Analyst
hace 3 semanas
Madrid, España Cisco A tiempo completoProgram Start Date: 1st September 2024 Location: Madrid, Spain Cisco seeks a High Touch Operations Analyst to work with designated mission-critical customers, such as Large Enterprise Companies, ensuring they receive premium-level service. As the liaison between the customer and Cisco Support Services, you will track everyone and everything that...
