![Cisco Systems](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__383404.png?itok=M_YkXM_I)
High Touch Operations Manager
hace 1 semana
Program Start Date: 1st September 2024
Location:
Madrid, Spain
Cisco seeks a High Touch Operations Analyst to work with designated mission-critical customers, such as Large Enterprise Companies, ensuring they receive premium-level service.
As the liaison between the customer and Cisco Support Services, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase.
With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role.
What You'll Do
- Support delivery of High Touch Technical Care program to major accounts
- Regularly interact with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution
- Coordinate root cause analysis upon customers request
- Write and/or enforce processes and procedures for customized support services.
- Act as "business driver" to improve the customer's and Cisco's internal operations.
- Identify, build and maintain relationships with customer's operational teams, and their management.
- Coordinate technical support to properly manage operational issues and customer needs, and ensure service delivery meets customer expectations.
- Represent the customer needs to Cisco postsales support teams and applicable organizations.
- Take part in weekly conference calls to provide status reports to customer.
- Take part in creating and presenting quarterly business review reports to customers with analysis of customer's operational incidents and support needs.
Who You'll Work With
Who You Are
- Recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree;
- You are fluent in English and Spanish;
- Very strong communication, interpersonal and problemsolving skills
- Solid understanding of business process and requirements in a support environment
Desired Skills:
- Ability to work as a team member in a crossfunctional matrix environment.
- Excellent presentation and communication skills (verbal & written)
- Report writing skills
- Influencing and negotiation skills.
- Strong critical thinking and decisionmaking skills
- Project management (ex. CAPM, PMP, PRINCE2) and/or ITIL certification is a great plus
Programme structure:
- First 3 months: fulltime training & shadowing in an online environment.
- After 3 months: join local team, supported by ongoing mentorship and guidance to accelerate your continuous development. Shape solutions of real world challenges, closely mentored and integrated into our diverse team.
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything - people, process, data and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
U.S.
employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.
Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.
We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strate-
High Touch Operations Analyst
hace 1 semana
Madrid, Madrid, España Cisco Systems, Inc. A tiempo completoHigh-Touch Operations Analyst in Spain (Starting September 1st)Location: Madrid, SpainArea of Interest: Business Strategy and OperationsJob Type: Early in CareerProgram Start Date: 1st September 2024Overview: Cisco is looking for a High-Touch Operations Analyst to work closely with key customers, particularly Large Enterprise Companies, to ensure they...
-
High Touch Engineer
hace 1 semana
Madrid, Madrid, España Cisco Systems, Inc. A tiempo completoHigh Touch Engineer - Spain.Start Date 1 SeptemberLocation:Madrid, Spain Area of Interest Customer Experience Job Type Early in Career *None Job Id Location: Madrid, Spain Area of Interest Customer Experience Job Type Early in Career Technology Interest *None Job Id New Program Start Date: September 2024 Training Location (7 months): Krakow, Poland...
-
Publisher Operations Manager
hace 1 semana
Madrid, Madrid, España Seedtag A tiempo completoPublisher Operations ManagerWe are offering a Publisher Operations Manager position in our Madrid office, to build the global contextual advertising leader.WHO WE ARESeedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology provides a human-like understanding of the content on the web, the highest level of...
-
High Touch Operation Manager
hace 1 semana
Madrid, Madrid, España Cisco Systems A tiempo completoWho You'll Work WithOur team vision is to enable best of class operational network performance for Cisco's Transformational and Strategic Customers. You can be providing services which enable our customers to achieve operational business outcomes. All of our objectives lead to an outcome of best-in-class network availability for our customers.What You'll Do...
-
Publisher Operations Manager
hace 1 semana
Madrid, Madrid, España Seedtag A tiempo completoWe are offering a Publisher Operations Manager position in our Madrid office, to build the global contextual advertising leader.WHO WE ARESeedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology provides a human-like understanding of the content on the web, the highest level of brand safety in the industry...
-
Operations Manager
hace 1 semana
Madrid, Madrid, España Kudelski Sa A tiempo completoDo you like Sports? Do you like working with cutting-edge technology? Are you methodical and analytical, but still comfortable managing uncertainty? Do you want to work in an international and multi-cultural environment? Come work with us Location : Madrid, Spain MISSION Nagra Sports is an OTT streaming & monetization platform, that enables Sports...
-
Expansion & Operations Manager
hace 1 semana
Madrid, Madrid, España High Flyers Agency A tiempo completo**Secteur** : divertissement immersif**ETP **:300**Core business** : Gestion de lieux de divertissement immersifOpsStrategy- Madrid- Posted- 11/3/2024**MISSION**En étroite collaboration avec le CEO, soutenir l'expansion et les activités opérationnelles et déployer 100 nouveaux espaces d'exposition immersifs à travers l'Europe et les États-Unis.Ce poste...
-
Manager Clinical Operations
hace 1 semana
Madrid, Madrid, España Pharmiweb: Global Life Science Jobs A tiempo completoAt ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration,...
-
Manager Clinical Operations
hace 1 semana
Madrid, Madrid, España 145 Icr Spain - Spa A tiempo completoManager Clinical Operations page is loaded Manager Clinical Operations Apply locations Spain, Madrid Spain, Barcelona time type Full time posted on Posted 30+ Days Ago job requisition id JR118370 At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and...
-
Manager Clinical Operations
hace 1 semana
Madrid, Madrid, España Pharmiweb: Global Life Science Jobs A tiempo completoAt ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration,...
-
Marketing Operations Manager
hace 1 semana
Madrid, Madrid, España Yokoy A tiempo completoDo you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiringAfter closing our $80M Series B funding last year and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the...
-
Operations Manager
hace 1 semana
Madrid, Madrid, España Euronet Worldwide Inc. A tiempo completoEuronet EFT Segment seeks to employ a high caliber Operations Manager whose primary focus will be to ensure industry leading uptime and further development of our independent ATM network across Spain, by maximizing and managing internal and external resources.KEY RESPONSIBILITIES Manage the company's different service providers that are required to support...
-
Ehs & Operations Manager
hace 1 semana
Madrid, Madrid, España Primark A tiempo completodel puesto Porque tú marcas la diferenciaEn Primark nos encanta hacer las cosas a nuestra manera y de esta forma continuamos creciendo y abriendo nuevas tiendas en todo el mundo.Ofrecemos a nuestros clientes moda actual a precios asequibles y lo hacemos con pasión, cercanía y compromiso.Si te sientes identificado con estos principios, únete a nosotros...
-
Junior Operations Manager
hace 1 semana
Madrid, Madrid, España Limehome Gmbh A tiempo completoWe're looking for an Junior Operations Manager(m/f/d) to join our team in Madrid How you'll be hosting with heart : You will be responsible for our properties in a specific Spanish regionand make sure that our daily operations run smoothly by coordinating with our local service providers, and visiting the properties also when needed. You guarantee our...
-
Financial Operations Manager
hace 1 semana
Madrid, Madrid, España Ouro A tiempo completoOuro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro's financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.Ouro's flagship product Netspend...
-
Operations Manager
hace 1 semana
Madrid, Madrid, España DNV A tiempo completoAbout the Company: DNV Inspection is a prominent global provider of inspection services, ensuring top-notch standards of quality, safety, and environmental protection. We are dedicated to delivering excellence and innovation across various sectors, such as maritime, oil and gas, renewable energy, and manufacturing. Job Role Overview: We are on the...
-
Junior Operations Manager
hace 1 semana
Madrid, Madrid, España Limehome Gmbh A tiempo completoWe're looking for an Junior Operations Manager(m/f/d) to join our team in Madrid How you'll be hosting with heart: You will be responsible for our properties in a specific Spanish regionand make sure that our daily operations run smoothly by coordinating with our local service providers, and visiting the properties also when needed. You guarantee our...
-
Operations Manager
hace 1 semana
Madrid, Madrid, España Dnv Germany Holding Gmbh A tiempo completoAbout Us: DNV Inspection is a leading global provider of inspection services, ensuring the highest standards of quality, safety, and environmental protection. We are committed to delivering excellence and innovation across various industries, including maritime, oil and gas, renewable energy, and manufacturing.Job Description: We are seeking a dynamic and...
-
Operations Manager
hace 1 semana
Madrid, Madrid, España TCR A tiempo completoHeadquartered in Brussels Airport (BRU-Belgium), TCR is a global leader in providing turnkey solutions for aviation Ground Support Equipment (GSE). TCR specializes in rental and operational leasing of GSE, maintenance, ramp assistance, and fleet management. With approximately 1,500+ employees worldwide, TCR operates in over 200+ airports across Europe,...
-
Senior Packaging Manager
hace 1 semana
Madrid, Madrid, España Microtech Global Limited A tiempo completoSenior Packaging ManagerSpain, ValenciaResponsibilities: Improvement and development of manufacturing plans for photonic and electronic circuits and their system integration. Supporting technology strategy and road mapping for future leading-edge packages and packaging solutions. Providing program, project, and team management on high-tech R&D initiatives,...