Operations & Customer Support Representative
hace 2 meses
Rejoignez une équipe dynamique et passionnée dans une Fintech active en Europe
**Intro**
Nous sommes une Fintech B2B, basée à Barcelone avec son siège en Suisse, qui développe des technologies de paiement puissantes pour les professionnels dans toute l’Europe, avec l'objectif ambitieux de révolutionner l'avenir du commerce en ligne. Nous sommes spécialisés dans la conception d'infrastructures de paiements 100% sécurisés pour deux business modèles : les professionnels de l’automobile et les marketplaces, afin de leur permettre de développer leur activité en toute sécurité.
Le secteur des places de marché en ligne est en plein essor, ce qui permet à notre Fintech CashSentinel d’être en pleine évolution_. _Pour nous aider dans cette aventure, nous recherchons une personnes talentueuse désireuse de faire la différence et dévouée à l'excellence et au travail. Nous avons besoin d'une équipe de choc, avec un esprit d'équipe, prête à s'investir. Si vous vous reconnaissez dans ce profil, n'hésitez pas à nous contacter.
**Les missions**
- Gérer un portfolio de clients (enregistrement sur notre plateforme, KYC, suivi des contrats digitaux)
- Contribuer au développement de l’expérience client et les relations de confiance
- Réaliser les tâches quotidiennes selon les procédures internes
- Participer à la lutte contre la fraude et le blanchissement d’argent en accord avec la loi européenne
- Identifier les opportunités d’amélioration et contribuer au développement de nos plateformes et des processus
- Gérer des projets individuels et en équipe
**Profil recherché**
- Vous êtes :_
- **Flexible** et à l'aise dans des environnements en évolution rapide
- **Méticuleux **et avez une forte capacité à rester concentré
- **Organisé **et capable de gérer diverses tâches en parallèle (multitasking)
- Vous aimez :_
- **Avoir un impact** sur l’entreprise pour laquelle vous travaillez
- **La relation client** : comprendre leurs besoins et résoudre leurs problèmes
- Vous **savez faire face à l’inattendu** et vous adapter pour trouver des solutions
- Vous disposez d’une expérience dans un rôle de support clients (min. 1 an)
- Vous parlez français (**langue maternelle**), oral et écrit. L’allemand est un atout majeur
**Bénéfices**
- Salaire entre 22'000 - 24’000€ selon expérience
- Télétravail flexible (modèle hybride) une fois la formation assimilée
- Bureaux en plein centre de Barcelone à 5mn de la Casa Batllo
Type d'emploi : Temps plein
Salaire : 22 000,00€ à 24 000,00€ par an
Capacité à faire le trajet ou à déménager:
- 08009 Barcelona: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)
Expérience:
- relations clients: 1 an (Exigé)
Langue:
- français (Exigé)
Lieu du poste : Télétravail hybride (08009 Barcelona)
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