Sales Operations Specialist
hace 6 días
We are Lenovo.
We do what we say.
We own what we do.
We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.
Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
Description and Requirements Key Responsibilities: Sales Analytics and Insights: Analyze key sales metrics (e.g., conversion rates, pipeline generation) and provide actionable insights to support the EMEA Telesales team's objectives.
Stakeholder Collaboration: Act as the main point of contact for EMEA Telesales on projects, collaborating with stakeholders to drive data-driven decision-making.
Project Management: Lead and manage new projects from inception through implementation, such as new payment methods or changes in the sales process.
Data Communication: Present data and insights clearly to various stakeholders, representing the Telesales team in cross-functional projects.
Sales Process Optimization: Identify opportunities for improvement in sales processes and assist in implementing enhancements to increase efficiency.
Performance Tracking: Track sales rep performance in collaboration with the Data Analyst, identifying trends and areas for improvement.
Customer Portfolio Management: Define ideal customer portfolios per sales rep and calculate targets for each portfolio to drive revenue growth.
Operational Support: Provide day-to-day support to the EMEA Telesales leadership, ensuring smooth operations and efficient team processes.
Qualifications: Relevant Experience: Minimum of 3 years in data analytics, preferably in data agencies, technology suppliers, or call centers, with experience in multi-market environments.
Analytical Expertise: Deep understanding of analytics tools and principles, with experience in creating dashboards and reports.
Data Presentation Skills: Ability to communicate complex data clearly and effectively to stakeholders at various levels.
Project Management Skills: Proven ability to manage and drive projects from concept through to completion, ensuring timely and efficient delivery.
Customer-Centric Mindset: Highly organized, with a strong interest in customer insights and data, showing an "analytics-first" approach.
Adaptability: Comfortable working in both structured and agile environments, with the ability to pivot as needed.
Influencing Skills: Strong communication and interpersonal skills, capable of influencing and engaging stakeholders effectively.
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