Technical Support Advisor
hace 4 días
.Job DescriptionExperience the power of a game-changing career.
Are you looking for what's next?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career Growth and Personal DevelopmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
At Concentrix, there's a real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within
That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What You Will Do in This RoleAs a Technical Support Advisor on our team, you will:Ensure customer success by answering and resolving technical support cases from (typically) tier customers via email, chat, adhering to our response SLAs and maintaining a high level of customer satisfaction.Have or develop familiarity with key documentation related to the products (Geocoding API, Places API, Maps Javascript API, etc.)
under support; consistently direct customers to correct documentation in order to ensure customer success.Contribute to team efficiency by understanding and consistently adhering to support processes for: case handling, escalations, hand-offs, bug filing, case routing, and case root cause categorization.Reproduce customer problems in order to file effective bugs and resolve customer issues.Improve product quality by independently and consistently adhering to team processes for filing bugs and feature requests.Provide feedback to your team and other teams by adhering to established processes for filing product and documentation bugs, and/or feature requests, occasionally with guidance from higher levels.Write guides and Knowledge Base articles about processes, products, and tools used by the team.Your QualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:Have a proficient or bilingual level of English.Are analytical and have a resolutive mindset.Can write clear customer communications, structure the troubleshooting next steps, provide workarounds where possible, and empathize with customer needs and pain points.Have an appetite to drive change in tools, processes, and products to eliminate pain points at their root.Have good troubleshooting skills
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