Docucare Associate

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City
Madrid
State/Province
Community of Madrid
Country
Spain
Department
Service Delivery
Date
Thursday, April 18, 2024
Working time
Full-time
Ref#
20033010
Job Level
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Entry Level
Description & RequirementsPress space or enter keys to toggle section visibility
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Purpose: Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customersActivities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets Primary Responsibilities: Carries out regular preventative maintenance checks on client fleet of machinesReplenishes consumablesMaintains log of all activities including on-site parts inventoryMaintain clean and tidy devices and surrounding environmentCarries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical supportEnsures SLA is achieved and customer requirements are metCommitment to maintain skill set through personal development and trainingPromotes knowledge sharing and acts as a mentor/coach Candidate Education: ESO, formal training or technical level, electronics, mechanics, computer science, etc., would be an asset. Candidate Background: Minimum Advanced knowledge of all site products and client IT environmentMinimum Experience in a customer facing service delivery roleMinimum Demonstrates a proactive approach to work with initiative and driveMinimum Good technical and/or electrical aptitude#J-18808-Ljbffr