Docucare Associate

**Purpose**:

- Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers
- Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets

**Primary Responsibilities**:

- Carries out regular preventative maintenance checks on client fleet of machines
- Replenishes consumables
- Maintains log of all activities including on-site parts inventory
- Maintain clean and tidy devices and surrounding environment
- Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
- Ensures SLA is achieved and customer requirements are met
- Commitment to maintain skill set through personal development and training
- Promotes knowledge sharing and acts as a mentor/coach
- ESO, formal training or technical level, electronics, mechanics, computer science, etc., would be an asset.
- Minimum Advanced knowledge of all site products and client IT environment
- Minimum Experience in a customer facing service delivery role
- Minimum Demonstrates a proactive approach to work with initiative and drive
- Minimum Good technical and/or electrical aptitude