German & Czech Speaking Service Coordinator

hace 1 mes

Madrid, España Eco Plus Solutions Ab A tiempo completo

Are you an experienced customer service professional with a passion for the automotive sector?
Are you fluent in German and Czech ?
If you're seeking a challenging role in a global environment with the flexibility of hybrid working, we have an exciting opportunity for you
We are currently looking for a Service Coordinator to join our dynamic team in Ghent, Belgium .
About Us: We are a prominent company in the automotive industry , recognized for our commitment to delivering superior service and innovative solutions to our clients.
Our office in Ghent acts as a vital hub for overseeing customer interactions across several European markets, including those in German- and Czech-speaking regions.
As our company continues to grow, we are seeking highly motivated individuals to help us sustain our high level of customer satisfaction and operational efficiency.
Position Overview: In the role of Service Coordinator , you will serve as the key point of contact for customers, dealers, and service teams.
Your main responsibility will be to manage service-related requests and inquiries from our German- and Czech-speaking clients .
You will ensure smooth coordination of service appointments, resolve any issues promptly, and maintain excellent communication between all parties involved.
This is a hybrid role , allowing you to work both in the office for 2 days a week in Ghent and remotely for 3 days , giving you the best of both worlds—collaboration and flexibility.
Main Responsibilities: Act as the primary liaison for German- and Czech-speaking customers , addressing service inquiries, scheduling repairs, and handling complaints.
Coordinate and oversee the scheduling of service appointments and maintenance between customers and dealerships.
Maintain open and consistent communication between customers, technical teams, and service providers.
Track and manage the progress of service requests , ensuring all tasks are completed in a timely and efficient manner.
Follow up with customers to confirm their satisfaction with completed services.
Escalate any unresolved issues or complex problems to the appropriate teams.
Regularly update customers on the status of their service requests.
Keep detailed and accurate records of customer interactions, services provided, and follow-up actions using our CRM system.
Offer feedback to internal teams on how to improve processes and enhance customer experience based on client feedback.
Qualifications: Fluent German and Czech (spoken and written) are required for this role.
Prior experience in a customer service, service coordination, or similar position is highly advantageous.
Excellent communication skills, with a talent for building and maintaining customer relationships.
Strong organizational abilities, with attention to detail and the ability to juggle multiple tasks.
A background or interest in the automotive industry would be beneficial but is not required.
Capable of thriving in a fast-paced environment while handling customer requests efficiently.
Proficient in CRM systems and familiar with basic office software such as Microsoft Office (Word, Excel, Outlook).
What We Offer: Flexible hybrid work arrangement : 2 days in the office and 3 days remote to maintain work-life balance.
Relocation support : We offer a comprehensive relocation package , including accommodation in Ghent , for candidates moving from outside Belgium.
A competitive salary with opportunities for career progression in a rapidly growing, international business.
Health and life insurance , along with other comprehensive benefits to support your well-being.
Access to professional development and training programs designed to help you advance your skills and career.
A supportive team culture with regular team-building activities and the opportunity to work with a diverse and international team.
Why Work With Us?
This is an excellent opportunity to leverage your language skills and develop your career in the automotive industry .
You will have the chance to work in a highly collaborative and supportive team, while benefiting from the flexibility of a hybrid work setup.
Located in Ghent, Belgium , you'll enjoy living in one of Europe's most beautiful and culturally rich cities, all while contributing to the growth and success of a leading company in the industry.

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