Senior Manager, User Experience

hace 1 mes

Madrid, España Amadeus A tiempo completo

Job TitleSenior Manager, User Experience (UX) Research & Design - Hospitality Business UnitThe Senior Manager of UX Research and Design will lead our efforts to create a customer-centered hospitality experience. You will be responsible for defining and executing the UX research and design strategy that delivers innovative and intuitive products and services for our global clientele.This role is pivotal in ensuring that our hospitality solutions are engaging, accessible, and effective in meeting the needs of our customers and users.You will lead a global team of 20+ UX Designers and Researchers working across the Hospitality portfolio. You will collaborate with internal and external stakeholders including Hospitality customers, Product Management Leads, Engineering UI Leads and UI Architects, Operations & Sales, DesignOps, and other Business Unit UX Leads.Main Responsibilities1. Strategic direction- Defining the long-term vision and strategy for user experience design, aligning it with business objectives and goals.- Establish design principles, guidelines, and best practices to guide the development of user-centered products and services.2. Team management- Leading and managing a team of globally-dispersed UX professionals, providing guidance and support.- Ensure the team's collaboration, growth, and adherence to design processes and methodologies.3. Stakeholder management- Collaborating with teams from various functions, including product managers, developers, DesignOps and UX heads from other Bus, and stakeholders, to ensure alignment and a shared understanding of user experience goals.4. UX design and prototyping- Providing expertise in various design disciplines, including user interface (UI) design, interaction design, and information architecture.- Oversee the creation of wireframes, prototypes, and visual designs to communicate and test design concepts.5. User research and insights- Developing and overseeing user research initiatives to gain a deep understanding of user needs, behaviors, and motivations.- Utilize research findings to inform design decisions and validate design solutions.- Developing and implementing usability testing plans to validate design decisions and uncover areas for improvement.- Analyze user feedback and data to drive continuous improvement in the user experience.6. Industry awareness- Staying up to date with the latest trends, technologies, and best practices in user experience design.- Provide expertise and guidance on emerging UX trends and innovations.About the Ideal Candidate- MA/MS in a design-related field, or comparable experience- Extensive experience in UX research and design senior roles, delivering products in cross-functional globally-dispersed teams from start to finish- Expertise guiding teams on B2B and B2B2C products to deliver user-centered solutions and transforming ways of working to grow UX maturity- Experience in designing enterprise software for an end-to-end customer experience- Understanding of platform ecosystems and partnership models- Experience in the Hospitality and/or Travel industry is beneficialWhat we can offer you? A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.? A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.? A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office)? A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.? A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.? A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.Would like to progress in the UX Research & Design world?Apply now#LI-EMEADiversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.? Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,?age, beliefs, disability or any other characteristics protected by law.? SummaryLocation: Barcelona; Madrid; Bangalore; NiceType: Full time

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