Customer Care German Speaker
hace 2 semanas
Job Description We are currently looking for a Customer Care officer for our German & Austrian markets to complete our Customer Care team, based in Barcelona.
Job overview The main function is to organise languages courses abroad from the offer made by the sales offices to the return back home after the stay. Main tasks and responsibilities : Processing enrolments using our internal CRM system Managing customers' files Assisting customers before, during and after their stay Invoicing bookings and ensuring receipt of payments from customers Collecting invoices from Partner schools and validating payments Dealing any special requests and complaints Providing personalized advice to each customer, including detailed information regarding every step of the language course, meeting the assigned deadline for each step Keeping up with local and international news to be informed of any events happening in major touristic zones Knowing the products and services offered by ESL perfectly Being flexible depending on the period, deadlines, workload and support in other Customer care markets and ESL departments Being available for the department, the Customer Care manager(s) and other employees Assisting the manager in training Assisting the department in reaching its objectives Assisting with any special projects or various administrative tasks as assigned Organising and planning your own work Communicating effectively: With members of the Customer Care department With Sales offices With Partner schools in English With clients in their mother tongue (and second language if knowledge is good enough) Handling customers' end of stay feedbacks and reviews Gathering testimonials Being able to redirect, up sell, cross sell to avoid changes and cancellations Qualifications Your professional skills Experience of language studies abroad is a plus You are able to work in an autonomous and organized manner, with a high sense of responsibility You have at least a German C2/C1 level and you have a very good command of English (C1) You possess a good knowledge of geography Your personal skills You have great communication skills As a committed team player, you are flexible and have great listening abilities You have experience and a taste for traveling Additional Information What We Offer You : This is a full-time position based in Barcelona.
You will be fully supported in your role with on-going coaching and training from your colleagues and managers.
A chance to work in the headquarters of KLG in a prime location in Barcelona The opportunity to gain knowledge and experience in marketing tools and platforms The opportunity to develop your skills in an international environment, in the exciting field of language travel A dynamic work atmosphere Free breakfast on Monday and fresh fruit every Thursday. Free coffee & milk WFH: 2 days per week Free languages courses abroad Discounts with Sanitas medical insurance Place of work: Barcelona Start date: ASAP Type of contract: permanent Activity rate: Full time Please apply with a CV in English.
-
Customer Care German Speaker
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speaker Publicada: 19.12.2024. Actual hasta: 02.01.2025 Customer Care German speaker, Barcelona Salario: a convenir Summary information Puesto: Customer Care German speaker Publicada: 19.12.2024Actual hasta: 02.01.2025 Área: Staffing/Agencias de Empleo Jornada laboral: completaSexo: indeferenteEmpresa: ESL Education...
-
Customer Care German Speaker
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speaker Publicada: 19.12.2024.Actual hasta: 02.01.2025 Customer Care German speaker, Barcelona Salario: a convenir Summary information Puesto: Customer Care German speaker Publicada: 19.12.2024 Actual hasta: 02.01.2025 Área: Staffing/Agencias de Empleo Jornada laboral: completa Sexo: indeferente Empresa: ESL Education...
-
Customer Care German Speaker
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speaker Publicada: 19.12.2024. Actual hasta: 02.01.2025Customer Care German speaker, Barcelona Salario: a convenirSummary information Puesto: Customer Care German speakerPublicada: 19.12.2024Actual hasta: 02.01.2025Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: ESL...
-
Customer Care German Speaker
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speakerPublicada: 19.12.2024. Actual hasta: 02.01.2025 Customer Care German speaker, BarcelonaSalario: a convenirSummary informationPuesto: Customer Care German speakerPublicada: 19.12.2024Actual hasta: 02.01.2025Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: ESL...
-
Customer Care German speaker
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speaker Publicada: 19.12.2024. Actual hasta: 02.01.2025 Customer Care German speaker, Barcelona Salario: a convenir Summary information Puesto: Customer Care German speaker Publicada: 19.12.2024Actual hasta: 02.01.2025 Área: Staffing/Agencias de Empleo Jornada laboral: completaSexo: indeferenteEmpresa: ESL Education...
-
Customer Care German speaker
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speakerPublicada: 19.12.2024. Actual hasta: 02.01.2025Customer Care German speaker, BarcelonaSalario: a convenirSummary informationPuesto: Customer Care German speakerPublicada: 19.12.2024Actual hasta: 02.01.2025Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: ESL...
-
Customer Care German Speaker
hace 1 semana
Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speakerPublicada: 19.12.2024. Actual hasta: 02.01.2025Customer Care German speaker, BarcelonaSalario: a convenirSummary informationPuesto: Customer Care German speakerPublicada: 19.12.2024Actual hasta: 02.01.2025Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: ESL...
-
B2C Customer Care Specialist
hace 1 mes
Barcelona, España Cataloxy A tiempo completoOfertas de empleo B2C Customer Care Specialist (German speaker) Publicada: 16.11.2024. Actual hasta: 30.11.2024Empresa: ALPADIA Language Schools SAUbicación: BarcelonaSalario: a convenirDescripción de la oferta We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting to...
-
B2C Customer Care Specialist
hace 1 mes
Barcelona, España Cataloxy A tiempo completoOfertas de empleo B2C Customer Care Specialist (German speaker) Publicada: 16.11.2024. Actual hasta: 30.11.2024 Empresa: ALPADIA Language Schools SA Ubicación: Barcelona Salario: a convenir Descripción de la oferta We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting...
-
B2C Customer Care Specialist
hace 1 mes
Barcelona, España Cataloxy A tiempo completoOfertas de empleo B2C Customer Care Specialist (German speaker)Publicada: 16.11.2024. Actual hasta: 30.11.2024 Empresa: ALPADIA Language Schools SAUbicación: BarcelonaSalario: a convenirDescripción de la ofertaWe currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting to...
-
B2C Customer Care Specialist
hace 1 mes
Barcelona, España Cataloxy A tiempo completoOfertas de empleo B2C Customer Care Specialist (German speaker) Publicada: 16.11.2024. Actual hasta: 30.11.2024 Empresa: ALPADIA Language Schools SA Ubicación: Barcelona Salario: a convenir Descripción de la oferta We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona,...
-
B2C Customer Care Specialist
hace 4 semanas
Barcelona, España Cataloxy A tiempo completoOfertas de empleo B2C Customer Care Specialist (German speaker)Publicada: 16.11.2024. Actual hasta: 30.11.2024Empresa: ALPADIA Language Schools SAUbicación: BarcelonaSalario: a convenirDescripción de la ofertaWe currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting to...
-
Customer Care German Speaker
hace 2 semanas
Barcelona, España Esl Education A tiempo completo.Company Description ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.More than 25 thousand students every year choose ESL to achieve their goal of learning a language and discovering the...
-
Customer Care German Speaker
hace 1 día
Barcelona, España Esl Education A tiempo completo.Company DescriptionESL Languages is the leading European study abroad agency.We have been organising language courses abroad throughout the world since 1996.Our presence is international, with more than 35 sales offices across Europe.More than 25 thousand students every year choose ESL to achieve their goal of learning a language and discovering the...
-
Customer Care German Speaker
hace 2 semanas
Barcelona, España Esl Education A tiempo completo.Company Description ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe. More than 25 thousand students every year choose ESL to achieve their goal of learning a language and discovering the...
-
Customer Care German Speaker
hace 2 semanas
Barcelona, España Esl Education A tiempo completoCompany Description ESL Languages is the leading European study abroad agency.We have been organising language courses abroad throughout the world since 1996.Our presence is international, with more than 35 sales offices across Europe.More than 25 thousand students every year choose ESL to achieve their goal of learning a language and discovering the...
-
Customer Care German Speaker
hace 7 meses
Barcelona, España ESL Education A tiempo completo**Company Description** ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe. Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to...
-
Customer Care German Speaker
hace 7 meses
Barcelona, España ESL Education A tiempo completo**Company Description** ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe. Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to...
-
Customer Care German Speaker
hace 6 meses
Barcelona, España ESL Education A tiempo completo**Company Description** ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe. Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to...
-
Customer Care German Speaker
hace 2 semanas
Barcelona, España ESL Education A tiempo completo**Company Description** ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe. Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to...
