Customer Care German Speaker
hace 2 semanas
Company Description ESL Languages is the leading European study abroad agency.
We have been organising language courses abroad throughout the world since 1996.
Our presence is international, with more than 35 sales offices across Europe.
More than 25 thousand students every year choose ESL to achieve their goal of learning a language and discovering the world.
ESL has received many industry accolades, including being inducted into the Hall of Fame as Best European Study Abroad Agency in 2016 after winning 5 times in 6 consecutive years.
This prestigious award is based on the votes of thousands of language schools worldwide and rewards the quality counseling and high service provided by all of the ESL staff.
In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools.
ESL continues to operate as an independent agency within the KLG group.
Job Description We are currently looking for a Customer Care Officer for our German & Austrian markets to complete our Customer Care team, based in Barcelona.
Job Overview The main function is to organise language courses abroad from the offer made by the sales offices to the return home after the stay.
Main Tasks and Responsibilities: Processing enrolments using our internal CRM system Managing customers' files Assisting customers before, during, and after their stay Invoicing bookings and ensuring receipt of payments from customers Collecting invoices from partner schools and validating payments Addressing special requests and complaints Providing personalized advice to each customer, including detailed information regarding every step of the language course Staying informed of local and international news regarding major touristic zones Having comprehensive knowledge of ESL's products and services Being flexible depending on the period, deadlines, workload, and support in other Customer Care markets and ESL departments Being available for the department, the Customer Care manager(s), and other employees Assisting the manager in training Helping the department reach its objectives Assisting with any special projects or administrative tasks as assigned Organising and planning your own work Communicating effectively with: Members of the Customer Care department Sales offices Partner schools in English Clients in their mother tongue (and second language if proficient) Handling customers' end-of-stay feedback and reviews Gathering testimonials Being able to redirect, up-sell, and cross-sell to avoid changes and cancellations Qualifications Your Professional Skills: Experience of language studies abroad is a plus Ability to work autonomously and in an organized manner, with a high sense of responsibility German C2/C1 level and a very good command of English (C1) Good knowledge of geography Your Personal Skills: Excellent communication skills As a committed team player, you are flexible and possess great listening abilities Experience and a passion for traveling Additional Information What We Offer You: This is a full-time position based in Barcelona, with ongoing coaching and training from colleagues and managers.
A chance to work in the headquarters of KLG in a prime location in Barcelona Opportunities to gain knowledge and experience in marketing tools and platforms Development of skills in an international environment in the exciting field of language travel A dynamic work atmosphere Free breakfast on Monday and fresh fruit every Thursday Free coffee & milk WFH: 2 days per week Free language courses abroad Discounts with Sanitas medical insurance Place of work: Barcelona Start date: ASAP Type of contract: permanent Activity rate: Full time Please apply with a CV in English.
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Customer Care German Speaker
hace 2 semanas
Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speaker Publicada: 19.12.2024. Actual hasta: 02.01.2025 Customer Care German speaker, Barcelona Salario: a convenir Summary information Puesto: Customer Care German speaker Publicada: 19.12.2024Actual hasta: 02.01.2025 Área: Staffing/Agencias de Empleo Jornada laboral: completaSexo: indeferenteEmpresa: ESL Education...
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Customer Care German Speaker
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speaker Publicada: 19.12.2024.Actual hasta: 02.01.2025 Customer Care German speaker, Barcelona Salario: a convenir Summary information Puesto: Customer Care German speaker Publicada: 19.12.2024 Actual hasta: 02.01.2025 Área: Staffing/Agencias de Empleo Jornada laboral: completa Sexo: indeferente Empresa: ESL Education...
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Customer Care German Speaker
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speaker Publicada: 19.12.2024. Actual hasta: 02.01.2025Customer Care German speaker, Barcelona Salario: a convenirSummary information Puesto: Customer Care German speakerPublicada: 19.12.2024Actual hasta: 02.01.2025Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: ESL...
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Customer Care German Speaker
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speakerPublicada: 19.12.2024. Actual hasta: 02.01.2025 Customer Care German speaker, BarcelonaSalario: a convenirSummary informationPuesto: Customer Care German speakerPublicada: 19.12.2024Actual hasta: 02.01.2025Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: ESL...
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Customer Care German speaker
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speakerPublicada: 19.12.2024. Actual hasta: 02.01.2025Customer Care German speaker, BarcelonaSalario: a convenirSummary informationPuesto: Customer Care German speakerPublicada: 19.12.2024Actual hasta: 02.01.2025Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: ESL...
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speaker Publicada: 19.12.2024. Actual hasta: 02.01.2025 Customer Care German speaker, Barcelona Salario: a convenir Summary information Puesto: Customer Care German speaker Publicada: 19.12.2024Actual hasta: 02.01.2025 Área: Staffing/Agencias de Empleo Jornada laboral: completaSexo: indeferenteEmpresa: ESL Education...
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Care German speakerPublicada: 19.12.2024. Actual hasta: 02.01.2025Customer Care German speaker, BarcelonaSalario: a convenirSummary informationPuesto: Customer Care German speakerPublicada: 19.12.2024Actual hasta: 02.01.2025Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: ESL...
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo B2C Customer Care Specialist (German speaker)Publicada: 16.11.2024. Actual hasta: 30.11.2024 Empresa: ALPADIA Language Schools SAUbicación: BarcelonaSalario: a convenirDescripción de la ofertaWe currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting to...
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo B2C Customer Care Specialist (German speaker)Publicada: 16.11.2024. Actual hasta: 30.11.2024Empresa: ALPADIA Language Schools SAUbicación: BarcelonaSalario: a convenirDescripción de la ofertaWe currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain.Reporting to...
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo B2C Customer Care Specialist (German speaker) Publicada: 16.11.2024. Actual hasta: 30.11.2024 Empresa: ALPADIA Language Schools SA Ubicación: Barcelona Salario: a convenir Descripción de la oferta We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona,...
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Customer Care German Speaker
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Barcelona, España Esl Education A tiempo completoJob Description We are currently looking for a Customer Care officer for our German & Austrian markets to complete our Customer Care team, based in Barcelona. Job overview The main function is to organise languages courses abroad from the offer made by the sales offices to the return back home after the stay. Main tasks and responsibilities :...
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Customer Care German Speaker
hace 2 semanas
Barcelona, España Esl Education A tiempo completo.Company Description ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.More than 25 thousand students every year choose ESL to achieve their goal of learning a language and discovering the...
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Customer Care German Speaker
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Barcelona, España Esl Education A tiempo completo.Company Description ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe. More than 25 thousand students every year choose ESL to achieve their goal of learning a language and discovering the...
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Customer Care German Speaker
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