Manager Language Management

hace 2 semanas


Madrid, España Iqvia Argentina A tiempo completo

.PURPOSE- The Manager of Language Management is responsible for developing a high-performing network of internal specialized linguists to support IQVIA Translations Services (ITS) growth strategy.- Will be responsible for defining and executing the internal linguist strategy to ensure ITS Translations and Localization projects are always fast resourced by the most talented and specialized linguists.- Works collaboratively with Vendor Managers, Production and Delivery leaders to ensure Translation and Localization projects are delivered according to ITS' standards and client requirements.- Builds and maintains strong relationships within teams as well as with internal and external stakeholders and clients. Ensures that all translated and localized content is sourced by specialists that can deliver on time and budget and recommends synergies and enhancements to proactively support ITS market leadership.- Defines sharp metrics and accurate growth and development plans to ensure high performance, transparent execution plans, and continued reporting of results to the Director of Vendor and Language Management, ITS Operations, and Leadership team.- Brings a network of high-quality linguists of trust that can be considered for ITS future enrollment as internal linguists.RESPONSIBILITIES- Create and develop a state-of-the-art network of Internal specialized Linguists in alignment with ITS strategic goals.- Lead Internal Linguist team to achieve ITS Growth targets.- Develop a culture of continued improvement, drive change, challenge the status quo, and lead the team to achieve beyond expectations.- Ensure top quality, maximum compliance, and adequate cost delivered by every linguist in the network.- Define adequate Goals and KPIs in alignment with ITS Strategy and growth targets.- Ensure maximum utilization of resources.- Excellence management of assigned budget and spending.- Resolve and escalate issues in a professional and timely fashion.- Record and document department performance, internal projects, and other relevant activities. Produce, distribute, and present report/presentation materials to Director of Vendor and Language Management, ITS Operations, and Leadership Team.- Identify and develop talent inside the team for succession planning and individual professional growth.- Maintain excellent relationships and ensure successful collaboration with internal/external clients/stakeholders and manage any escalations or issues that may arise effectively.- Comply with relevant and applicable ITS SOPs and quality standards.- Work closely with other ITS staff and contribute actively to other ITS strategic initiatives as needed.- Ensure all internal linguists are compliant with ITS defined standards in terms of experience and qualification.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES- Excellent written, interpersonal, and verbal communication skills.- Strong influencing, problem resolution, motivation, and negotiation skills



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