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Monitoring & Observability Administrator Unicc
hace 2 meses
Monitoring & Observability Administrator UNICC TERMS OF REFERENCE
Required Services: Monitoring & Observability Administrator
Duration: 6 months
? Possibility of contract extensions based on performances
Location: Valencia, Spain or remotely within the CET/GMT time zone.
Background information:
UNICC is the core shared service provider for the United Nations system, providing agile, cost-effective,
UN-audit compliant high value digital business solutions. As part of UNICC operations growth and strengthen capabilities to ensure operations continue to deliver value and growth, the Monitoring team has the need to strengthen and fill in specific skills gaps to continue to provide customer excellence.
Required Profile:
The consultant should be proficient in Monitoring especially in SCOM, Checkmk, and Elastic monitoring tools to provide Observability with significant to advanced experience in a complex enterprise environment. Programming capabilities are required, and DevOps practice is desirable. The consultant should also be experienced enough to be autonomous in the activities.
Scope of Work / Duties of Consultant:
The resources provided by the suppliers will participate in the Administration and Operation of UNICC's Monitoring Infrastructure, and more specifically will:
Administer the monitoring infrastructure (SCOM / Checkmk / Elastic), ensuring that it is stable, up to date, well designed, properly tuned and properly maintained
Extend the current infrastructure and/or implement a new infrastructure following capacity management plans
Develop monitoring, improve/configure/maintain
Develop integration through APIs
Develop ad-hoc monitors when required
Develop SCOM management packs
Develop and maintain automations using Ansible
Develop reports
Identify and troubleshoot known problems and document solutions
Provide guidance to Tier 1 workforce
Provide guidance and coach team members when needed
Create relevant statistics for the several monitoring tools
Perform required tasks in maintenance windows
Provide "stand-by" services on a rotation basis during weekends, holidays and outside of normal working hours
Perform other duties as required
Required Technical Skills:
The resource MUST have the following skills and experience:
Good experience with SCOM, Checkmk, Elastic Observability (Elasticsearch & APM) Monitoring tools.
Good scripting knowledge in either Bash, PowerShell, Python etc.
Programming skills in .NET, C#, Python
Proficient in English.
The resource SHOULD have the following skills and experience:
Knowledge of other Monitoring tools like OEM or Prometheus are also desirable.
Experience in Full-Stack Observability platform also desirable.
Experience with automation tools and runbooks like Ansible, YAML also desirable.
Experience with KQL, ESQL, PromQL, JSON and dashboards in Kibana also desirable.
Experience with reports, SSRS, PowerBI also desirable.
DevOps practice is desirable.
Required Soft Skills:
Customer facing experience and oral communication skills
Ability to write documentation & reports
Creativity/ ability to find innovative solutions
Willingness to learn on the job
Conflict management & cooperation
Experience and understanding complex enterprise environments
Required Certifications:
Any of the following certifications:
Elasticsearch engineers
Elastic Observability Engineer
System Monitoring with Checkmk
System Center Operations Manager
Desirable Certifications:
Relevant industry certifications
Monitoring tools certifications
Programming language, preferably either .NET, C#, Python
On-call requirements:
? One week per month (rotation is subject to the number of team members)
? May be required on an exceptional basis
? Not required
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