Monitoring & Observability Administrator Unicc
hace 3 meses
Monitoring & Observability Administrator UNICC TERMS OF REFERENCE
Required Services: Monitoring & Observability Administrator
Duration: 6 months
? Possibility of contract extensions based on performances
Location: Valencia, Spain or remotely within the CET/GMT time zone.
Background information:
UNICC is the core shared service provider for the United Nations system, providing agile, cost-effective,
UN-audit compliant high value digital business solutions.
As part of UNICC operations growth and strengthen capabilities to ensure operations continue to deliver
value and growth, the Monitoring team has the need to strengthen and fill in specific skills gaps to
continue to provide customer excellence.
The monitoring team is composed of 5 dedicated monitoring administrators, 3 Senior monitoring
administrator consultants, 1 monitoring administrator consultant and the team lead, functioning from
Valencia Base and Nearshore locations.
Required Profile:
The consultant should be proficient in Monitoring specially in SCOM, Checkmk and Elastic monitoring tools
to provide Observability with significant to advanced experience in a complex enterprise environment.
Programming capabilities is required, and DevOps practice is desirable.
The consultant should also be experienced enough to be autonomous in the activities.
Scope of Work / Duties of Consultant:
The resources provided by the suppliers will participate in the Administration and Operation of UNICC's
Monitoring Infrastructure, and more specifically will:
• Administer the monitoring infrastructure (SCOM / Checkmk / Elastic), ensuring that it is stable, up
to date, well designed, properly tuned and properly maintained
• Extend the current infrastructure and /or implement a new infrastructure following capacity
management plans
• Develop monitoring, improve/configure/maintain
• Develop integration through API's
• Develop ad-hoc monitors when required
• Develop SCOM management packs
• Develop and maintain automations using ansible
• Develop reports
• Identify and troubleshoot known problems and document solutions
• Provide guidance to Tier 1 workforce
• Provide guidance and coach team members when needed
• Create relevant statistics for the several monitoring tools
• Perform required tasks in maintenance windows
• Provide "stand-by" services on a rotation basis during weekends, holidays and outside of normal
working hours
• Perform other duties as required
Required Technical Skills:The resource MUST have the following skills and experience:
• Good experience with SCOM, Checkmk, Elastic Observability (Elasticsearch & APM) Monitoring
tools.
• Good scripting knowledge in either Bash, PowerShell, Python etc…
• Programming skills in .NET, C#, Python
• Proficient in English.
The resource SHOULD have the following skills and experience:
• Knowledge of other Monitoring tools like OEM or Prometheus are also desirable.
• Experience in Full-Stack Observability platform also desirable.
• Experience with automation tools and runbooks like ansible, YAML also desirable.
• Experience with KQL, ESQL, PromQL, JSON and dashboards in Kibana also desirable.
• Experience with reports, SSRS, PowerBI also desirable.
• DevOps practice is desirable.
Required Soft Skills:
• Customer facing experience and oral communication skills
• Ability to write documentation & reports
• Creativity/ ability to find innovative solutions
• Willingness to learn on the job
• Conflict management & cooperation
• Experience and understanding complex enterprise environments
Required certifications:
• Any of following certifications
o Elasticsearch engineers
o Elastic Observability Engineer
o System Monitoring with Checkmk
o System Center Operations Manager
Desirable certifications:
• Relevant industry certifications
• Monitoring tools certifications
• Programming language, preferably either .NET, C#, Python
On-call requirements:
? One week per month (rotation is subject to the number of team members)
? May be required on an exceptional basis
? Not required
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