Banquet Captain

Company Description

Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i.

Job Description

The Banquet Captain is first level of line leadership in Banquets. The Banquet Captain is responsible for their area of operation and will implement and maintain the vision of the hotel.
Banquets brings guests together in one of our spectacular ballrooms, modern boardrooms or an amphitheater under the stars. With a gorgeous private beach, cascading waterfalls, serene gardens, lush lawns and expansive ocean views Fairmont Orchid offers a diverse and dynamic with 110,000 square feet of flexible indoor and outdoor space.
What is in it for you: Preferred provider medical/drug/vision benefits starting at competitive prices for employees*Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your 'ohana*401(k)/retirement saving plan & matching program.11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*Complimentary meals in our employee dining facilityWhat you will be doing: Act as a leader, mentor, and project a positive influence in Food & BeverageEffectively communicate with external departments in a timely manner to support food & beverage functions.Ensure a positive first impression of banquet events for our guests through detailed cleanliness, set-up and ambiance control.Check all room sets prior to each event. Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen. Check all china, glassware, silverware, and linen items needed for the event. Inform staff of specific needs for buffets and receptions. Check staffing needs for upcoming events. Check inventory needs for all upcoming events. Assure that food signs are ready for functions.Conduct pre-function meetings to ensure personal hygiene and appearance standards of staff are met. Allocate stations and partners for staff. Review banquet event orders.Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes.Be aware of all upcoming groups and major conventions over upcoming 90 days. Review assigned work functions for the entire day and the next week. Read all assigned banquet menus and ask if specific items are unclear. Complete all daily administrative tasks.Participate in scheduled internal and external departmental meetings as required.Supervise the maintenance of service standards during banquet service operationsRespond to any demands or complaints from guests with tact, sincerity and promptly. Keep Banquet Manager informed of incidents during or after the functionAssist other Food & Beverage outlets with their operations during peak times or when requiredApply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)Be well versed in hotel fire & life safety/emergency proceduresMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the Hotel Qualifications

Your experience and skills include: Leadership capabilities and good communication skillsAbility to focus attention on guest needs, remaining calm and courteous at all timesGood reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageAbility to work cohesively and collaboratively as part of a teamDetailed & service oriented with an eye for detail to be self-motivated and energetic.Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)Additional certification(s) in Food & Beverage will be an advantage (Blue Liquor Card)Valid Drivers License Additional Information

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Your team and working environment: Our mission is to make Food & Beverage the heart and soul of hotels by thinking like restauranteurs and delivering an experience that is excellent, relevant and authentic.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS #LI-KK2 #AlohaOrchid

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