(F744) | German-Speaking Live-Expert In Barcelona, Spain
hace 4 semanas
Job Description
Immerse yourself in the vibrant culture of Barcelona and shape the future of marketing as a Live Expert for the German Market
Barcelona is a vibrant metropolis known for its lively art, culture and architecture scene. The city on the Mediterranean Sea is a popular travel destination and offers an unforgettable leisure experience in addition to working life.
As a Live Expert, you will have the chance to prove yourself in an international environment and develop your client management skills. You can also benefit from an incomparable quality of life in one of Europe's most beautiful cities. So if you are looking for a challenge and a working environment with a high standard of living, Barcelona is the right destination for you
Your role is to help in providing world-class customer service via pre-sales and sales live video calls, representing a leader in computer printers and information/imaging related equipment manufacturing.
Thanks to the latest communication technologies, you will be taking planned and unplanned inbound video calls from customers who need assistance in their purchasing process. Your task will be to provide the right advice and close the sale whenever possible. You will also be the face of our brand as you will be creating content for the website and the social media platforms of our client.
Main Duties and Areas of Responsibility: Presenting on public, and internal facing video content
Capable of presenting products' features on a video call
Deliver excellent customer service on each call
Increase sales conversion rate from query to purchase
Great product and technical knowledge
Answer queries efficiently
Provide market related insights and feedback
Scriptwriting and translations
Creating and presenting training content
Support the contact center team by taking phone calls and chats
Support for filming tasks as required including potential sporadic out of office hours
Person Specification: Comfortable working in front of a camera
Amazing communication skills
Previous customer service and/or sales experience
Experience within technology
Friendly and have an engaging personality
Comfortable working in a training and sales environment
Comfortable demonstrating on a one-to-one and group basis
Personable and energetic
Self-motivated and positive
Eager to tackle challenges and change
Team-player
Competencies: Native German level + C1 English
Has a customer-centric approach to deliver outstanding service
Is capable of communicating with all levels of interlocutors, internally and externally
Is a team player who cares about the achievement of the group
Is a problem solver and not afraid to take decisions
Goal-oriented to achieve targets
What can you expect from us? Full-time position, 39 hours per week
Working schedule: Mon. to Fri., 11:00 - 20:00
Salary: 23,000 Euros gross/year + up to 4,000 Euros gross/year
Permanent contract
Full paid training, covering all product knowledge necessary
Extensive training on market leading products, personal development programs and mentoring to fully develop skills
Good career prospects in a reputable company which rewards serious and hard workers
Start date: Immediate
23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
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