Claims Handler

We are looking for a Claims Handler to join our market leading, lawyer led claims handling service in our CSG team. We have one 6 month Fixed Term contract available on a full time / remote working basis.
Who you'll be working with? Our specialism is working with in the retail and consumer sector; handling claims arising from the operation of motor fleets as well as the casualty claims arising from retail operations. We work with a range of corporate and insurer clients and are proud to act for household names and to work with major UK retailers. We are a team of over 60 working across two locations in Newport (South Wales) and Leeds. We are committed to delivering a high quality claims handling service to our clients. We value team work, professionalism, and integrity.
What's in it for you? You will have an excellent opportunity to develop your legal skills, knowledge and career with us in CSG, alongside:
High levels of flexibility and a great work life balance
A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
Opportunities for growth and progression including professional funding
Regular in person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).
Successful candidates will undergo a comprehensive training program to give you the knowledge to succeed. Given the size of the team and number of clients we work with, there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to a supervisor or managerial role.
Who you are? You do not need to have prior experience as a Claims Handler or a legal qualification in order to apply, we are happy to hear from those with customer service/retail experience and/or school leavers or graduates who are team players and have the passion for learning.
You will have:
IT skills - Be IT literate with a good working knowledge of Excel and Word
Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same.
Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
Resilience - The ability to stand your ground in a telephone negotiation and to receive feedback.
Commitment and enthusiasm - with a professional attitude.
Aptitude to learn – The ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve.
Alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive)
What you will do? You are expected to provide a timely, professional and high-quality service to our clients in the management of claims. Depending on your role, and with the support of a supervisor and team manager you will be expected to:
Be responsible for a varied caseload of volume pre-litigated work.
Review claims assessing who's at fault and the level of compensation within authority limits.
Resolve claims through negotiation and litigation within client service standards.
Maintain contact with our clients and their Customers whilst proactively managing their expectations.
Meet individual performance measures (financial and quality performance measures).
Ensure that the DAC Beachcroft brand and standards are maintained.
About DAC Beachcroft We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, from household names to government departments and NHS bodies. We act for the UK's top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise the UK's top-12 housebuilders.
We have an impressive legal pedigree, with 141 practice area rankings across Chambers UK 2023 and The Legal 500 2023 and over 230 individual lawyers ranked in the two guides.
Our successes have been recognised by the legal industry and the markets in which we operate. Our most recent accolades include being named the top winner at the 2022 Legal Innovation Awards with two awards, bringing home two National Insurance Awards in 2023 for 'Insurance Law' and 'Innovative Product', winning 'Legal Adviser of the Year – Public' at both the 2021 and 2022 HealthInvestor Awards and 'Legal Adviser of the Year – Private' at the 2021 awards, and being named 'Arbitration Team of the Year' at the 2022 British Legal Awards. Regionally in the UK, we were named 'Law Firm of the Year – Large' in the 2022 Yorkshire Legal Awards and 'Innovators of the Year' at the 2022 Bristol Law Society Awards.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
What you need to know about applying This will be a 2 stage application process, the first stage is CV review with successful candidates being invited to the second stage which will be an online interview.
At DAC Beachcroft, we don't just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you're good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at ******.
Practice Area Claims Solutions - Corporate Insurance and Risk (CIR)
Business Unit CSG - Corporate Insurance and Risk (CIR)

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