Malaga - Swedish Speaking Solution Specialist
hace 2 días
Job Description: Solution Specialist (Swedish-Speaking) Location: Málaga, Spain Position: On-site Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (39 hours/week) Salary: Competitive Salary + Career Growth Opportunities Language Requirements: Swedish (C2) + English (B2) About the Role: We are looking for a skilled Solution Specialist with fluent Swedish to join our team in Málaga, Spain.
As a Solution Specialist, you will be responsible for providing expert guidance and technical support to our Swedish-speaking clients, ensuring that they get the most out of our products and services.
This is an on-site role that requires a high level of expertise and strong communication skills to effectively solve customer issues, understand their needs, and provide tailored solutions.
If you are a motivated individual with a passion for technology and customer service, this role offers an exciting opportunity to make a significant impact.
Previous experience in a similar role is beneficial but not essential—what matters most is your ability to understand customer requirements, communicate effectively, and provide practical solutions.
Key Responsibilities: Provide technical support and solutions to Swedish-speaking customers , addressing their inquiries and challenges with our products or services.
Analyze customer needs and offer tailored solutions, ensuring maximum satisfaction and effective use of our services.
Collaborate with sales, product, and engineering teams to develop custom solutions and support customer requirements.
Perform troubleshooting for technical issues, guiding customers through product features and configurations.
Maintain customer relationships by providing proactive follow-up and ensuring ongoing customer satisfaction throughout the lifecycle.
Communicate clearly in Swedish and English , providing written and verbal assistance to clients, ensuring they understand how to solve their issues or make the most of the product.
Document all customer interactions accurately, logging technical issues and solutions into the CRM system.
Track customer issues and follow up with appropriate solutions or escalation when needed, ensuring timely resolutions.
Share product feedback and improvement suggestions to internal teams to enhance future releases and customer satisfaction.
Achieve individual and team goals related to customer satisfaction, case resolution time, and technical accuracy.
Profile Requirements: Fluency in Swedish (C2 level) (both written and spoken) is required.
Proficiency in English (B2 level) for collaboration with international teams and clients.
Excellent communication skills, with the ability to clearly explain technical concepts to non-technical customers.
Previous experience in customer service , technical support , or a solutions role is beneficial but not required.
Problem-solving abilities and a customer-focused mindset to ensure a seamless customer experience.
Strong organizational and time-management skills with the ability to prioritize multiple tasks effectively.
A technical aptitude and an interest in understanding how products and services work.
Ability to work independently and as part of a team to resolve issues and support customers.
Willingness to work on-site in Málaga, Spain.
Benefits & Perks: Competitive salary based on experience and qualifications.
Career growth opportunities : Professional development programs and training to help you advance in your career.
Health and life insurance to support your well-being.
Meal vouchers , gym memberships , and other perks designed to enhance your work-life balance.
Relocation package (if applicable), including flight tickets and accommodation assistance for those moving to Málaga.
Dynamic international work environment , with opportunities to collaborate across multiple teams and cultures.
Access to cutting-edge tools and technologies to support your role and enhance your skills.
A supportive company culture focused on innovation, team success, and customer satisfaction.
Why Málaga?
Málaga is a vibrant city located on Spain's Costa del Sol, known for its pleasant Mediterranean climate, beautiful beaches, and rich cultural heritage.
It offers a high quality of life with a blend of modern living and historical charm, as well as an international community that creates a diverse and dynamic workplace.
Málaga is a great place to live and work, providing a strong work-life balance, numerous recreational activities, and a fantastic local atmosphere.
How to Apply: If you are a Swedish-speaking professional with a passion for customer service and technology, this is the opportunity for you
Apply now to join our team in Málaga, where you'll be able to make a real difference in our customers' experiences while advancing your career in a dynamic and supportive environment.
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