Técnico Customer Care M/H/Nb

hace 1 mes


Barcelona, España Cegid Corp. A tiempo completo

Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 5.000 empleados hacen posible ayudar a sus 750.000 clientes a liberar su potencial gracias a soluciones empresariales innovadoras y con propósito.
Make more possible, es nuestra vocación. Refleja quiénes somos, cómo y por qué hacemos las cosas como las hacemos para nuestros clientes. Gracias a ello, podemos afirmar que trabajamos cada día para dar forma a su futuro, al nuestro y al de las industrias de nuestros clientes. Un futuro que llevamos años definiendo con nuestros empleados, inventando soluciones que cambian la forma de trabajar de las personas, para un rendimiento sostenible.
¿Tus principales objetivos como Técnico Customer Care? Serás responsable de implementar, formar, configurar y dar soporte técnico a clientes Corporate en los sectores de Hospitality y Retail, asegurando una experiencia fluida y eficiente en el uso de la solución Cegid Revo.
Como Técnico Customer Care deberás:
Implementar la solución Cegid Revo en clientes Corporate y supervisar el go-live.Formar a usuarios en front-office y back-office, tanto presencialmente como online.Configurar sistemas, incluyendo cuentas, productos y hardware (impresoras, iPads, etc.).Proveer soporte técnico telefónico y presencial, gestionando herramientas de ticketing.Colaborar con el equipo CX SMB en formaciones, QA y mantenimiento de la web de soporte.
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