Logistics Customer Service Specialist
hace 1 mes
Opportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible.
Let's create a better tomorrow and make positive change – socially, economically, and globally. At Maersk, we see global trade as a force for good, connecting communities, feeding, and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide.
We Offer In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. The many other highlights include the most modern talent development initiatives and competitive benefits.
Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry. Flexible Workplace Policy and working hours. Access to internal training opportunities. Excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Key Responsibilities: Manage and monitor the end-to-end shipment process. Coordinate with various stakeholders in shipment process handling. Orchestrate the overall flow of an end-to-end shipment. Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding. Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers. Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status. Responsible for cross sell/up sell, customer retention. Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation. Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head. Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs. Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow. Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures. Work with the KCMs/ Commercial team to establish and strengthen customer relationships. Comply to specific customer SOP and monitor respective KPIs. Execute reports or other tasks assigned by Team Leader/Manager. We are looking for: Relevant experience within logistics and related areas. Good knowledge of and experience with Logistics companies and Supply Chain Management operations, from both origin and destination. Excellent communication skills and the ability to communicate confidently for coordination with stakeholders - stakeholder management and relationship building. The selected candidate MUST speak English and French fluently. Passion to drive closures (result orientation) & high-level customer service orientation (customer centricity). Well-organized when working under pressure. Team player – Works together with others in the business unit to achieve results, fosters teamwork. Good understanding of operational processes. Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition. Positive and proactive attitude. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******.
#J-18808-Ljbffr
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España Apm Terminals A tiempo completo.Logistics Customer Service Specialist Opportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España A.P. Moller - Maersk A tiempo completoLogistics Customer Service Specialist Opportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España A.P. Moller - Maersk A tiempo completoLogistics Customer Service SpecialistOpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España Apm Terminals A tiempo completo.Logistics Customer Service SpecialistOpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España Maersk A tiempo completoAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España Maersk A tiempo completoAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Customer Service Specialist
hace 7 días
Valencia, España Indiba® Group A tiempo completoINDIBA, is a global medical device company in the field of Radiofrequency (RF) solutions for the physiotherapy, aesthetic and veterinary markets, and is known in the world for its scientific research performed in the last 40 years. At INDIBA we believe we can contribute to the health and well-being of our patients by addressing new and growing needs offering...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España Maersk A tiempo completoOpportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España A.P. Moller - Maersk A tiempo completoOpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España A.P. Moller - Maersk A tiempo completoAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Logistics Customer Service Specialist
hace 3 semanas
Valencia, España A.P. Moller - Maersk A tiempo completoAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Logistics Customer Service Specialist
hace 3 semanas
Valencia, España A.P. Moller - Maersk A tiempo completoAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Logistics Operations Specialist
hace 3 semanas
Valencia, Valencia, España A.P. Moller - Maersk A tiempo completoAbout the Role:We are seeking a highly skilled Logistics Operations Specialist to join our team at A.P. Moller - Maersk. As a key member of our logistics team, you will be responsible for managing and monitoring end-to-end shipments, coordinating with various stakeholders, and providing exceptional customer service. Your role will involve orchestrate the...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España Maersk A tiempo completoAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España A.P. Moller - Maersk A tiempo completoAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Logistics Customer Service Specialist
hace 3 semanas
Valencia, España Maersk A tiempo completoAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Responsable Operativa Cliente
hace 1 semana
Valencia, España Aza Logistics A tiempo completoAza Logistics precisa incorporar Responsable de Operativa Cliente (ROC) para su departamento de Customer Service. En dependencia de la responsable del departamento, se encargará de:Atención al cliente y administración: gestión de reclamaciones y problemas operativos diarios, proporcionándole al cliente soluciones de contingencia y...
-
Logistics Customer Service Specialist
hace 4 semanas
Valencia, España Maersk A tiempo completo.At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Logistics Customer Service Specialist
hace 1 mes
Valencia, España Maersk A tiempo completo.At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to...
-
Global Logistics Expert
hace 1 mes
Valencia, Valencia, España Apm Terminals A tiempo completoAt Maersk, we're committed to redefining the boundaries of possibility in integrated logistics. As a Logistics Customer Service Specialist, you'll play a key role in empowering our customers to navigate the complexities of global trade.We're a global leader in industry, dedicated to making trade more open, inclusive, and sustainable for communities,...