Logistics Customer Service Specialist

hace 4 semanas

Valencia, España Maersk A tiempo completo

.At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn't just about the part you play in our business, it's about the change you can make in our world.Let's create a better tomorrow and make positive change – socially, economically, and globally. At Maersk, we see global trade as a force for good, connecting communities, feeding, and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly.We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.We OfferIn Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.And much more:Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.Flexible Workplace Policy and working hours.Access to internal training opportunities.Excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more.Key Responsibilities:You will provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):Manage and monitor the end-to-end shipment process.Coordinate with various stakeholders in shipment process handling.Orchestrate the overall flow of an end-to-end shipment.Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors

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