Siebel Senior Manager Oracle Css

hace 4 semanas


Madrid, España Mygwork A tiempo completo

.Siebel Senior Manager Oracle CSSMadridMadrid, Community of Madrid, ES This job is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in team management, services and service delivery and Apps&SaaS knowledge, come and grow your career with us. Join usOracle is a technology leader that's changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We're looking for an experienced and self-motivated leader to lead a team of technical subject matter experts located in Europe as our Engineer Manager. Join our Global CSS leadership team and actively contribute to accelerating our customers' success by leading our team of highly skilled technical experts who build and maintain our clients' technical landscapes through tailored support services.The background you should have for this jobMinimum 15 years IT organization background. Proven experience of working within a strategic resourcing and delivery environment.Managed a team of 10 plus.Experience in leveraging onshore and offshore teams.Oracle Siebel experience is required; other Apps UL, Databaseand CX knowledge and experience on-premises and on Cloud are a plus.What you will doLead and develop a team of Siebel technical subject matter experts, responsible for working with customers to provide guidance and support for the operation of Siebel and other Oracle products onsite and in the cloud, delivering services that drive customer success and innovation. You will be measured on customer satisfaction (internal and external customers), retention and growth, team utilization, team development and retention, practice development, and cross-line of business collaboration including product management and customer success leadership.ScopeBe responsible for the successful technical delivery of CSS contracts into designated customer accounts within one or more countries/regions, covering Siebel and other Oracle products.Be part of the EMEA CSS management team, with shared accountability for technical capability throughout EMEA.Be accountable as the point of contact within the region/technology to assure appropriate technical skills and resource coverage to fulfill CSS delivery commitments in the most efficient way – whether they be on-site, remote, or third-party.Drive skills development of team members in line with CSS objectives and their personal development plans.Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and skills needed to deliver proper, effective, and efficient CSS Services.Collaborate closely with other managers within the support organization



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