Customer Support Engineer
hace 7 días
.Customer Support Engineer (Brazil Customers)Lynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYLynx Financial Crime Tech S.A is an AI-driven software company specializing in detecting and predicting behavioral patterns. We develop and implement cutting-edge, self-learning AI technologies. Our platform excels in low latency transaction processing technologies and is available both on-premise and on the cloud.We prioritize VISION, AGILITY, and SPEED to provide outstanding customer experiences and have built long-lasting, trustworthy relationships with top financial institutions, fintechs, and commercial enterprises worldwide.Our mission is to help more people and businesses prosper while embracing a strong risk culture. All professionals at all levels are expected to take a proactive and responsible approach toward risk management.Lynx is proud to be an organization that offers equal opportunities regardless of age, gender, disability, civil status, race, religion, or sexual orientation.WHAT YOU WILL BE DOINGAs a Customer Support Engineer (Brazil Customer), you will provide post-sales support via phone, email, and web with a special focus on customers based in Brazil, working during Brazil working hours while also assisting other region customers. You will regularly update support cases to record call progress and document technical solutions and product information in the knowledge base as required. You will work to reproduce customer issues and qualify escalations.Key responsibilities include:Provide 24x7 (on call) Technical support to customers and partners for critical incidents.Provide configurations, troubleshooting, and best practices to customers.Manage support cases ensuring issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.Work with engineering if needed to provide fixes and other remediation to issues.Provide fault isolation and root cause analysis for technical issues.Publish technical solutions in the knowledge base.Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.Identify trends and maintain a proactive mindset to avoid issues.EXPERIENCE+5 years of experience in Technical Support Roles, Technical Consulting, or Information Technology.EDUCATIONBachelor's degree in Computer Science, Information Technology (IT), or similar STEM education.SKILLS & KNOWLEDGEExcellent written and verbal communication skills.Fluent knowledge of English and Spanish. Portuguese will be highly valued.Ability to work independently, as well as contribute as a team player.Experience using/programming AWK/Bash Scripting.Experience with Linux (user level).Experience with databases (SQL, Oracle). User level to query the database.Experience with Elastic Search/Kibana. Advanced user level required.Scripting and automation in Python will be considered an added value
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Customer Support Engineer
hace 5 meses
Madrid, España Page Personnel España A tiempo completoCustomer Support Engineer / SRE que quiera trabajar en un horario de tarde (14:30 a 22:30) para cubrir la zona horaria del este y parte de la zona horaria del Pacífico. empresa dedicada a dar servicios de tecnología a diferentes cliente|plan de carrera - Dominio del entorno Linux. (4 años de experiência) - tener al menos 4 años de experiência...
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Customer Support Engineer
hace 6 días
Madrid, España Santander A tiempo completo.Customer Support Engineer (Brazil Customers)Country: SpainLynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYLynx Financial Crime Tech S.A ., We are an AI-driven software company specializing in detecting and predicting behavioral patterns. Led by industry experts and academics, we...
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Customer Support Engineer
hace 3 semanas
Madrid, Madrid, España Cogent Communications A tiempo completoJob SummaryCogent Communications is seeking a highly skilled Customer Support Engineer to join our team in Madrid, Spain. As a key member of our Operations team, you will provide exceptional customer support and technical expertise to our clients, ensuring their satisfaction and loyalty to our company.Responsibilities Provide first-line customer and...
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Customer Support Engineer
hace 3 semanas
Madrid, Madrid, España Cogent Communications A tiempo completoJob Summary: We are seeking a highly skilled Customer Support Engineer to join our team in Madrid, Spain. As a key member of our Operations team, you will provide exceptional customer support and technical expertise to our clients. Key Responsibilities: Provide first-line customer and technical support for all layer 1, 2, and 3 services provided by Cogent....
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Customer Support Engineer
hace 5 meses
Madrid, España Celonis SE A tiempo completoWe're Celonis, the global leader in process mining technology, and we’ve delivered enormous value to the world’s largest and most esteemed companies. To continue to help organizations uncover hidden business value opportunities, reduce carbon emissions, and radically improve customer service, we need you to join us. **The Team**: Celonis Support...
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Customer Support Specialist
hace 4 semanas
Madrid, Madrid, España Cogent Communications A tiempo completoJob Title: Customer Support EngineerCogent Communications is a leading global network operator, consistently ranked as one of the top five networks in the world. We are seeking a highly skilled Customer Support Engineer to join our team in Madrid, Spain.About the Role:As a Customer Support Engineer, you will be responsible for providing exceptional customer...
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Customer Support Specialist
hace 4 semanas
Madrid, Madrid, España Cogent Communications A tiempo completoJob Title: Customer Support EngineerCogent Communications is a leading global network operator, consistently ranked as one of the top five networks in the world. We are seeking a highly skilled Customer Support Engineer to join our team in Madrid, Spain.About the Role:As a Customer Support Engineer, you will be responsible for providing exceptional customer...
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Support Engineer
hace 4 semanas
Madrid, Madrid, España Gitlab A tiempo completo{"title": "Support Engineer", "description": "Job SummaryGitLab is seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing exceptional customer support to our users, resolving complex technical issues, and collaborating with our development team to improve our products.Key...
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Customer Support Engineer
hace 1 semana
Madrid, España Santander A tiempo completoCustomer Support Engineer (Brazil Customers) Lynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain.WHY YOU SHOULD CONSIDER THIS OPPORTUNITY Lynx Financial Crime Tech S.A is an AI-driven software company specializing in detecting and predicting behavioral patterns.We develop and implement cutting-edge, self-learning AI...
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Customer Support Engineer
hace 1 semana
Madrid, España Santander A tiempo completoCustomer Support Engineer (Brazil Customers) Lynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY Lynx Financial Crime Tech S.A is an AI-driven software company specializing in detecting and predicting behavioral patterns. We develop and implement cutting-edge, self-learning AI...
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Customer Support Engineer
hace 6 días
Madrid, España Santander A tiempo completoCustomer Support Engineer (Brazil Customers)Country: SpainLynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYLynx Financial Crime Tech S.A ., We are an AI-driven software company specializing in detecting and predicting behavioral patterns. Led by industry experts and academics, we...
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Customer Support Engineer
hace 1 semana
Madrid, España Santander A tiempo completoCustomer Support Engineer (Brazil Customers)Country: SpainLynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYLynx Financial Crime Tech S.A ., We are an AI-driven software company specializing in detecting and predicting behavioral patterns. Led by industry experts and academics, we...
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Customer Support Engineer
hace 2 días
Madrid, España Santander A tiempo completoCustomer Support Engineer (Brazil Customers)Lynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYLynx Financial Crime Tech S.A is an AI-driven software company specializing in detecting and predicting behavioral patterns. We develop and implement cutting-edge, self-learning AI...
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Customer Support Engineer
hace 1 semana
Madrid, España Santander A tiempo completoCustomer Support Engineer (Brazil Customers)Lynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYLynx Financial Crime Tech S.A is an AI-driven software company specializing in detecting and predicting behavioral patterns. We develop and implement cutting-edge, self-learning AI...
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Customer Support Software Engineer
hace 1 semana
Madrid, España Ic Resources A tiempo completoEmbedded Software Engineer (Permanent Role)Join a company based in Madrid that specializes in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems.These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed are...
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Customer Support Software Engineer
hace 1 semana
Madrid, España Ic Resources A tiempo completoEmbedded Software Engineer (Permanent Role) Join a company based in Madrid that specializes in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems.These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed are...
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Customer Support Software Engineer
hace 2 semanas
Madrid, España Ic Resources A tiempo completoEmbedded Software Engineer – (Permanent Role) Join a company based in Madrid that specialises in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems.These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and...
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Customer Support Engineer
hace 2 semanas
Madrid, España Santander A tiempo completoCustomer Support Engineer (Brazil Customers) Country: Spain **Lynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Lynx Financial Crime Tech S.A **., We are an AI-driven software company specializing in detecting and predicting behavioral patterns. Led by industry experts...
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Customer Support Software Engineer
hace 3 semanas
Madrid, España IC Resources A tiempo completoEmbedded Software Engineer – (Permanent Role) Join a company based in Madrid that specialises in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems. These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and...
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Customer Support Software Engineer
hace 2 días
Madrid, España IC Resources A tiempo completoEmbedded Software Engineer (Permanent Role)Join a company based in Madrid that specializes in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems.These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed are...
